They just aren't interested

We have had a dozen or more deliveries in the last fortnight, all barring the ones coming via Hermes have been delivered next day. 4 Parcels from 4 different suppliers via Hermes, none delivered, up to 10 days since ordering and dispatching. No response from Hermes to either me as the recipient or the senders. Claim to have tried delivery, but not on security cameras, and everyone else has managed. Last time driver came down she said "I should not have to deliver to places like this". Yes we are on a farm, yes it is an un surfaced road, but perfectly adequate for the 7 households that use it, and we are all of a mile out of town. Should she ever venture to deliver anything to such a remote location again, I may point out that I should not have to help pay her wages.
Sorry, but any companies using Hermes won't be getting my business, what is the point? 3 birthday presents undelivered and birthday missed, an important piece of business equipment - don't suppose she it makes any odds to her & Hermes.