NOT RECOMMENDED!

I have had a lot of experiences with multiple delivery couriers and DPD has been the absolute worst. My Sky order was sent via DPD- scheduled for a Sarturday 14.56-15.56hrs delivery, and yes, as many people on the internet are saying, I waited all day, took in seperate deliveries from Amazon (evidence that I was home!). I got the update on their tracking system showing that they were very sorry as my driver Varun was running 'a bit late.' This message was there till 10pm and no driver showed. I took screen shots of all the updates and for sure, the next day all had changed to 'sorry we missed you, our driver attempted delivery at 15.05pm! Complete with a card number of the card they left, which was again, like everyone is saying, none existent. Now if that were true, why would they have been apologising for the 'running a bit late?' On Sunday it stated it would be delivered 'today' and again no show. Got the parcel on the Monday with no apologies from anyone.

I contacted their complaints person to tell them this is what happened with their Southall branch as I thought it was a local problem, sent them all the screen shots I took and explained the obvious discrepancies which did not support the stories which were now on their tracking system, all previous notices had been removed to suit their narrative. I got an apology and a 'we will look into it.' Next, I got the 'our tracker says the driver came at 15.05h'

All the evidence I submitted didn't seem to matter. I got told that they will get the Southall branch to investigate. Not sure how the same branch I'm complaining about can investigate itself!

I can tell from lots of the comments here and on Google that they do not care about customer experiences so do not hold out any hope for further communications. It's been more than a week since my last email to them.