Paid for 'next-day service' but told it will take 4 days

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DHL
★☆☆☆☆
1.3
From 722 reviews
11.0% of users recommend this

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PeteCampbell's review of DHL

“Paid for 'next-day service' but told it will take 4 days”

★☆☆☆☆

written by PeteCampbell on 04/05/2019

Absolutely pitiful! No one at all was available to talk to after 3 hours of emails and phone calls. All I wanted was to go and collect the item from their depot but I could not get through to anyone. After much complaining to my supplier, he 'upgraded' the parcel to Saturday delivery - which I'd already paid for! Guess what? They failed to deliver... Cost me a lot of money and time, legal action is being considered for Breach of Contract.

  • Value For Money

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