written by Guzman446 on 02/09/2020
Had a Mum and daughter shoot with Flawless through Groupon. The day was enjoyable and the staff were lovely, my Mum was loved and we'll looked after, which was lovely and made her feel special, and this was what the day was about. When it came to viewing the photo's and cost however, Mum had seen the pics which were lovely, and we did want to purchase something, for keepsake. However we did not see a full price properly until the form was in front of us to sign. It was a lot, and I had asked for the cheapest option, but ended up with the most expensive. I did not want to cause upset for my Mum, so will be paying way too much for 10 months, counting them off. It was a lovely day, but spoilt for me by this, there needs to be much more clarity and real affordable options, for people who just want a memory of a special day, please don't take advantage of people!
written by Quinn217 on 07/01/2017
BE PREPARED BECAUSE AFTER YOU GET YOUR PICTURES TAKEN THEY PRESSURIZE YOU TO BUY THE PICTURES AND THE PRICES ARE RIDICULOUS SO JUST SAY YOU HAVE NO MONEY AND ALREADY IN DEBT! ;) . But overall staff were nice and friendly but I got pressurised into buying the pictures and I agreed which I then regretted after because the pictures were not worth £150.00 for just 4 pictures!!!! :(
written by Ethan467 on 05/12/2016
I attended today with my daughter for a mother and daughter experience. There was a lot of waiting around, once I started my hair and make up I had ask for advice which neither stylist seemed confident with ideas to suit me. My make up was very heavy however I was told to expect this due to the lighting on the photo shoot. My hair was terrible, I asked for volume but it just looked back combed and set with awkward kink in it?? My daughter was expecting her makeup to be done however this was skipped. The photo shoot needed more talking through as both me and my daughter felt awkward and unsure of what was expected if us. Finally the sales pitch!! Wow I had no idea the costs, however £1200 seemed excessive. Also this time seemed very salesy and rushed. Pressure to choose on the spot. Ended up coming away with nothing, what a waste of time... would not recommend.
Written on: 19/12/2016
Hi,
I am sorry that you have not had the experience which we would have liked you to have with us at Flawless.
We take our customer service seriously an always endeavour to make things right where we can.
Please contact us, so that we can discuss further.
Kind Regards,
Flawless
written by shopperplusone on 31/07/2014
I bought the day out from groupon for my daughters 13th birthday (which she was delighted with). We walked in to a lovely studio, very trendy looking and everyone was lovely and friendly. My daughter's make up looked fantastic - I wasn't so keen on mine as it felt heavy but then when I saw it on the pictures I thought it looked great (I don't usually wear make up so it felt like a lot). The photo-shot was fantastic, the photographers were great and my daugher and I loved it. We were waiting a while to go view the pictures but eventually we were called in. Most of the picutres looked fantastic and we were really pleased with them. The lady said she could do us a package for 3 monthly payments of £48, I said I didn't really want to do a credit arrangement but around £150 didn't sound too bad. She then said "No, 6 monthly payments". A lot of money! She could tell I wasn't very keen so she said she could do me a deal and she wanted to make it special for my daughter's special day. (she must have said this 3 times). I said that I would just take the 2 free photos to which she pulled a face and said "Let me do you a deal, as it's her special day" (pointing to my daughter). She suggested a deal of £150 for a package of 3 photos on disc and the 2 print outs. She said there was no pressure and then stared at me for an uncomfortable amount of time. In my book that's pressure! She must've said no pressure about 5 times but then added loads of pressure. I felt like I couldn't have my 2 print outs until I'd bought something. I ended up walking away £150 lighter with 3 pictures on disc (which were lovely) and the 2 print outs. All in all we had a fantastic day but the pressure at the end spoilt it. I would not go to flawless studios again on account of the pressure. Shame really as up to that point it was lovely.
written by Mylie374 on 17/06/2014
My daughter bought me this for Mothers Day, unfortunately the earliest we could go was Sunday 15th June. We arrived fifteen minutes early for our appointment but were greeted cheerfully by the receptionist and offered drinks while we filled in forms. Although the questions on the forms seemed lengthy I don't think the hair or make up girls took any notice of what we wrote anyway! My daughter had her hair put in rollers and her make up was great, dramatic. The girls doing hair and make up didnt seem to have the same enthusiasm about doing a make over for a 50 something lady, my hair was kept the same and I had less make up than I would usually wear! The photographers were brilliant, suggesting different poses etc., We both enjoyed having our photos taken, then it was back downstairs and an hour to wait to view our photos. At all times we were offered drinks and told how long we would be waiting. We had looked at the price list already and both decided we would just take our free photo and buy a joint photo of the two of us if we liked one. Sadly the photos were not of a good quality, my daughter rejected most of hers and I had no trouble choosing between the two of mine that were just ok. The photos of the two of us were disappointing, and we decided not to buy one. There was no pressure to buy, the day was fun and enjoyable because we didnt take it too seriously. I would recommend Flawless under those circumstances.
written by on 24/04/2014
I went last week with my daughter overall not bad but was shocked that they did not look on sheet to see if i had any allergies and the makeup artist put tea tree oil wipes on my face lucky for me i notice after she had wiped under my eyes and went mad as it burnt the top layer of my skin pof
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Written on: 13/07/2018
Thank you for writing a review, customer service is everything to us, If you would like to take your comments any further, please contact our customer service email. Thank you, Flawless x