Paint Shop Pro Photo XI

I am a long time user from Paint Shop Pro software. Over 25 years, Well, I was. It was originally from the company Jasc.

Somewhere in 2004 Corel took over.

The service, as often happens after a take over, became worse but it was manageable.

The website had its issues (mainly when trying to change data) but it was solved by their service department. Quick and without unnecessary questions. They clearly read the information given.

At that time it was easy to find the page/email address where there was info on how to request support. Since a few years many big companies make it a sport, read almost impossible, to find a webform/email address etc. to request help.

And I needed help to change my data. My email address. And for weeks it didn't work. Getting an error and "try again later".

At the Paint Shop Pro page from Corel (at that time I was logged on with my old email address). You click at a link for help.

Then come at a page (Support page) with buttons with their programs. When you click at the button from the program you need help with (you are on the Support page remember!) and you are directed back to the page you came from. Not a help page, not one with extra info. No their sales page from that program!

After a few minutes, back on that so called Service page, I finally found a link to really request help.

I filled in the form. Clearly explained what I wanted (change of email address) and what the (which I attached) screenshot mentioned.

Double checked if the screenshot was attached (I have my experience with these kind of sites where they make it almost impossible to find "help".), it was. So I submitted my request.

Only to receive an answer that the attachment was missing and to give them the email address that I wanted to have changed (I was logged in with that email address. I only gave my new email address in the form). Seriously?!

I already was totally finished with this company. Trying for a few weeks now to change my data and over and over again getting an error message and also "try again later". I tried again later and it didn't function.

This happened previously with other changes also, but then the support information was easy to find. And the support was helpful. I didn't do it differently now.

After those questions, I requested deletion of my account (yes I am short tempered with companies where there are errors on the website. Where the support is very hard to find).

I also requested data deletion according to GDPR (this you always have to request double or triple. Sometimes they never do this).

I received a confirmation, on which I didn't reply. Then, today I received another confirmation.

Guess what was the salutation?! "Dear valued customer".

Valued customer? Do you think a customer who feels valued wants a deletion of her account and data?

So I replied, (this was mentioned at the bottom of the email "Please reply to this email with the requested details so we can continue working on a resolution for you".

Guess what happened?! It got another reply...

"Dear Valued Customer,

Thank you for reaching out to Corel. We would like to inform you that this email address isn't maintained anymore.

If you have a support request or any other question related to Corel products, please contact our Support Team or check our Knowledge Base .

Sincerely,

The Corel Support Team"

Never, never, again I want to have to do with this company.