preparing a print order

I have been a customer for many years and have always been very pleased with the whole Pixum experience.

But with this last order i find you have changed the method of uploading and preparing the order for printing.

there were very few instructions, and I found the whole thing frustrating and time consuming - I will not be using Pixum again, sadly.

(PS - photos were of their usual good quality, and they arrived very quickly, as usual)