Avoid at all costs

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fazl3h's review of Titan Telecom www.titantelecom.uk.com

★☆☆☆☆

“Avoid at all costs”

Written on: 17/11/2016 by fazl3h (1 review written)

Our lease is ending in a years time (dec 2017) so we're not sure if the the business will be open next year. In that uncertainty, Titan have renewed our phone line contract for 24 months without giving us a 12 month option as stipulated by OFCOM regulations, thus requiring us to pay £200 early termination fee which I refuse to pay. Every time I call their customer service department they can't access the relevant information and I get bounced back from department to department. I have spoken to three different customer service agents in as many days each one keeps telling me I need to speak to a different department with regards to my query and that they cannot access the relevant information.

  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

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