I wanted to use this company as offered very good prices. Gave them all my details but after few days of dealing with them I realised that their customer service is very poor. Manager Mr Monk will offer you a direct email and phone number to make you feel special, but this email and number wont work when you actually use it. I emailed and phoned them to cancel the transfer but they ignored all and transferred my line anyway. I was not aware of the transfer and 2 weeks later when we had a fault on the line and wanted to deal with it and called BT only then they notified me that they are not my supplier and line was transferred to Think telecom. I was shocked as BT cancelled my transfer on the phone with me and they assured me of it. I didn't expect for the transfer to happen. What Thick Telecom did as soon as they were notified by BT that transfer is not happening they reapplied for transfer. They knew I would not know about the re-application and second transfer would happen. After a month of dealing with it they still send me bills and not responding to my email and they wont give me complaint reference number or deadlock letter. Please be aware of this company. Even though you cancel the transfer it will still go through as they use clever tricks, so check your lines constantly if you deal with this company.