written by ihOgle294 on 20/01/2016
The TalkTalk website states that they reply to complaints within 7 days. They also say that the customer can choose whether TT should reply to their complaint by phone OR in writing. But their so-called policy is false.
In phone calls of previous weeks, TT staff have repeatedly said that TT only reply to complaints by phone; they do not want to put anything in writing. They shamelessly prevaricate and distress their customers, just as they have done with me, even though they know I'm very ill and unable to cope with their broken agreements, harassment.
6 weeks since my complaint was sent by 1st Class Recorded Delivery, and they still have not replied in writing - instead, they have harassed me by phone!
This is how the Chairman made his £millions! Shame on him and his CEO for leading and directing their staff in such a disgusting and disgraceful way!
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