Their customer service is overconfident with the quality of this phone. And you will have to trust the verdict of their so-called honest technicians. And if they say that it's not their fault, then you lose postage costs, time and your nerves. No guarantees and reassurances whatsoever. I do not really trust this company.

If you get an extra phone number to use with wifi connecting it does not work properly

Unless you spend more than $25 per year using a one sim card, I strongly suggest that you do not sign up for one. We travel overseas 4 or more times per year and signed up for twos one sim cards for our overseas cell phones. Even though, I cannot find the fine print where they said that I would have to renew at $25 per year. even if I still had a lot left over from the previous year. There was no way we could spend $25 per year, $50 for our two cards and so the balance kept building up until we have over $100 in each card and there was no way to get the money refunded. So we lost over $200 when we didn’t renew this year. Avoid this card unless you spend over $25 per year per card.

Card worked well in Europe, but I had a $70 balance on account when I got back and no plans to travel again soon. I called SimOne to get a credit and they said absolutely not. They make a lot of money on this. So if you use them (and I think other cards probably work better without this issue), be sure to keep the least amount on account and just add as you go.

I read about this company online and the reviews had nothing but good things to say - how could I go wrong? I ordered the GSM unlocked BLU Aria T174i with an international SIM card to go with it. This seemed completely reasonably priced at 112.00 CAD as I wanted to travel lots and supposedly the SIM card could last as long as I wanted it to. I haven't even gotten to TRY my SIM card out because the battery they sent me will not hold a charge! Yes, I suppose I could have gotten their "insurance plan" but it doesn't cover dead batteries. And for those of you who have looked at the manual for this phone, it says to charge the battery for 24 hours before use and I have done this twice now. If I could change this, I would have either a) Just bought the SIM card and bought an unlocked GSM phone somewhere close to home or b) Unlocked my personal phone and paid the 150.00 CAD it would cost to set my phone up to travel every single time. This customer is extremely disastisfied with their purchase. Maybe the phones are poor and just the SIM cards are good. I will not be able to find out on THIS trip, that's for sure :(

I was unable to get the DATA portion to work correctly and unable to get a timely answer from onesim card support while traveling for three weeks. Naturally they are refusing my refund request. The phone call portion of the service worked as advertised. Be very careful signing up for the data service. A wasted $50