From Buffalo, NY? Lycatel will cheat you all the way

This is the worst international phone card company I have come across. Their local access numbers are false/disconnected numbers, and they don't have 24/7 customer service although they say they do, and



I live in Buffalo, NY, and I tried to use the Lyca Asia and Global Tel cards. Card numbers: 8035-0011-5675,8035-0014-6743, and 6868-0009-3126. I used these two cards between July 4th and July 6th 2013.
First, I used the Global Tel card. The Buffalo local access number 716-541-3977 (this number appears on both cards) does not work. It has been disconnected.
It was around 9.00 p.m. and Lycatel customer services operate ONLY weekdays 9-5. I needed to make an urgent call to Canada, and other call cards give me 100+ minutes, so I thought I'll use the toll free number. It turns out I had 50 minutes. I still wanted to make the call and I used up 33 minutes.

The next day, I tried calling to Canada again to use the remaining minutes, and again the local access number did not work. I presumed that I got fewer minutes because I used the Toll free number so I thought I'll get a new local access number by calling customer service.

So I called customer service. They gave me a second number, which also did not work.
I called a 3rd time and they gave me 4 numbers, of which 3 have been disconnected, and the fourth always (and I mean absolutely ALWAYS, no matter what your circumstances) says "all circuits are busy now." Essentially NONE OF THEIR BUFFALO LOCAL ACCESS NUMBERS WORK.

I tried using the toll free number again, a second time, to make my call. It said 0 credit. So I called customer service again. I didn't think that it was fair to penalize me because their LAN's are all disconnected.
So I called customer service once again, and asked them quite politely to check the credit on my card. The woman who answered the phone said that they will take up to six hours to check my minutes. SIX HOURS. It was close to 12.00 noon, so six hours meant next day because their customer service don't work after 5. By this time, to be honest, I was quite angry. I asked them for a U.S. number I could call to get the situation clarified. They said that they are not authorized to give that information. Then I asked if there was someone I could complain to for selling call cards using false access numbers. Again they said they cannot give that information.
I asked them if there was way that this could be fixed before six hours. They said no.

Because I needed to make the call, I bought two Lyca Asia cards without realizing that they were from the same company. I managed to take one call to Sri Lanka using the toll free number: it gave me less than a minute. I tried to call Canada, and the call went to an answering machine (less than 15 seconds). After that, I had 0 balance. They never got back to me on the complain I made.

So beware. They give you false local access numbers, don't have 24/7 customer service as they claim they do, and they claim they need 6 hours to check your card balance. I hope some manager reads this because all they seem to have are just two customer service people running the entire company.