Vetsure Pet Insurance Reviews -

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
4.8 / 5
97.8% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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“Too many deductions”

Written on: 03/03/2020 by Blacklabowner (1 review written)

I have had both of my dogs insured with vetsure for a number of years and have always found their service to be reasonable. However recently I have become concerned that there are more and more deductions prior to settlement of my claims. The most recent claim had a new deduction for me not using a vet accredited affiliated to vetsure. So my bill at the vets was in the region of £100 and the payout was about £3! I am now seriously considering cancelling my policies and just putting my… Read Full Review

The_Vetsure_Team's Response to Blacklabowner's Review

Written on: 05/03/2020

Thank you for taking the time to leave us feedback and we are sorry that you were disappointed with the settlement of your recent claim. We would welcome the opportunity to discuss this further with you. If this is something you would like to do please drop us a quick email with your contact details to [email protected]

We do incentivise our customers to use veterinary practices within our accredited network as we believe they offer superb service and value for money. We do this by offering a £20 discount to the excess amount and by guaranteeing provision of ‘direct claims’. However, customers are free to use any practice of their choosing. Our lowest excess amount for non-network practices (non-discounted) is £89 – which we believe is still very competitive in the context of today’s broader pet insurance market. The Vetsure vet fee excess is also only collected ONCE per unrelated condition whilst many other providers apply this once per condition per policy year.

Kind regards,

The Vetsure Team

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“Patronising ”

Written on: 23/03/2017 by Robertson265 (1 review written)

I was recommended Vetsure by my local vets clinic. I am quite aware of the insurance industry and new exactly what cover I would be looking for. The lady I spoke to was well prepped on knowledge but had a very patronizing tone to her voice, like she was speaking with a child and she knew best. The whole way through the call the image of vetsure came through as very fake in personality. This was quite disappointing as my vets are very friendly and relatable to which I did not get with vetsure… Read Full Review

The_Vetsure_Team's Comment

Written on: 27/03/2017

Thank you for taking the time to provide us with a review, we really value your feedback.

Would you possibly be able to provide us with more details so we might listen back on the call?

The team at Vetsure are always striving to provide the best possible service, so we would love to learn from your experience and share your feedback with the team so we might improve.

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“so sad”

Written on: 09/12/2016 by Kareemy110 (1 review written)

some individuals good but the company is extremely poor - anxiety and stress they caused not acceptable… Read Full Review

The_Vetsure_Team's Comment

Written on: 09/12/2016

Thank you for taking the time to provide us with your feedback, we are always looking for ways to improve our service and take all feedback seriously.

We are sorry that your service experience was not a positive one, and certainly not to the high standard that we strive to provide for all of our customers.

If you are happy to do so, please could you email us with your name and telephone number used when you made contact with us - we can then fully investigate what has gone wrong.

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