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Donaldson484's review of Pinnacle Pet Healthcare Insurance

“Horrific ”


written by Donaldson484 on 11/12/2022

I spent a day on the phone calling them out for having a £1000 per condition which wasn’t clear, and went through the whole complaint system which was resolved with "your fault for being stupid" then the next day rang to cancel my insurance for my dogs and the woman tried to convince me to stay, and on the same policy they no longer sell because they admitted it wasn’t fit for purpose but we’re happy for me to carry on paying for. I seriously got upset. And her response was. Well you should know it's only a £1000 per condition so it's not our fault. Anyway would you like to stay with us. Really tested my sanity. My dog nearly died, they had no sympathy. It was all about protecting their policy at every level

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