written by on 21/07/2016
I took out the insurance as my dog uses Pets at Home vets and Groom Room and the excess is reduced if you use their "partner vet". This should have made a claim simple but I received an additional bill after surgery including 10% on top of the excess (use a microscope to find the wording about this), excess for drugs and disallowed blood test which was clinically necessary and came under the policy. Went round in circles trying to get it sorted and now it's with the Ombudsman. AWFUL
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