They took £531 from my debit card without my authorisation

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Guest's review of PetPals Pet Insurance www.petpalsdirect.co.uk

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“They took £531 from my debit card without my...”

Written on: 14/03/2019

My dog died on 30 October 2018. The day after, I called Petpals (they are also part of Pet Protect) to inform them and cancelled my policy. A few days later I received a letter from them confirming that they had cancelled my policy. I then discovered that 2 months later they took £531 from my debit card without my authorisation. So they have used my bank details surreptitiously to take my money. I have reported them.

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