Gone downhill

Pet Plan used to offer a good service at a reasonable price. It saw me through an expensive illness that my cat suffered from about two years ago (fortunately doing ok now), and has previously paid the ongoing bills for his medication without any problems.

However, the last claim I made for medication was well and truly screwed up by Pet Plan and has left me out of pocket by £350 for the last three months or so. In the end, my vet (a total star) had to write them a letter to sort it out.

In addition, this year, they have warned me that I will now have to pay 20% of future medical bills, which could be very expensive because of the condition he now has. This scares the bejeezus out of me because I will shortly be in a position where I might have to choose between my financial health and the health of my pet. The exact situation I have been dutifully paying insurance for all these years to avoid.

Thanks Pet Plan.