written by bnPollock132 on 08/09/2015
I received an email today. They've decided my account will be "upgraded" to a "policy plus" (whatever that is). And guess what? It means my premiums will go up. It is 9 months into a 12 months term, I've not made any claims and they think they can just do this???? The only way to cancel is to waste time and money calling them - only to be cut off or told the number is too busy to take any calls. Disgraceful. They've shot themselves in the foot because they will lose my custom and probably thousands more by trying to force us into paying 20% more on our premium - and automatically charging us - without our permission! I'm so annoyed!
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