written by LisaC2906 on 03/12/2011
Customer service at Healthy Pets is ok when calling, however beware of the small print! Our dog had an injury to one of her legs and had to have an operation. Healthy Pets were great and paid with no problem. The following year, unfortunately my dog injured her OTHER leg in an entirely separate incident (obviously) and the insurers will not pay as it's classed as the same injury??!! Although a different leg and incident. Anyway, despite my vet writing and finding it ridiculous that this is the case, no joy and we are left with thousands of pounds worth of vets bill to pay, despite being fully insured :( Whilst I was told that this would be the case across the board of insurers, I have been assured by my vet that this is NOT the case at all. Cheapest is not always the best when you end up having to pay anyway! Shop around and most definitely avoid Healthy Pets!
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