I have 3 dogs insured with Co-Op. Made a straight forward claim in December 2023 with all paperwork received beginning of Jan 2024. Rang today and told it will be at least another 3 weeks before it is seen by an assessor. I was advised this is due to a shortage of assessors and increase in claims. I was also told this the last claim I made in July 2023 - (which was declined by the way!). The customer service are pleasant and I feel sorry for them having to deal with irate customers. When making a claim they tell you 28 days. It is appalling service and I won’t be renewing with them - hopefully they pay before that ! Do not use.

I’ve been with the cooperative for 12 years. Unfortunately my cat, Dave fell ill and had to be euthanised. Having then put in a claim to the co-op. I was declined. This claim was not only for the euthanasia but for the treatment David received up to that point I was informed that because there was over seven years old they would not pay ouIt seems strange to me that often after thousands of pounds over the 12 years with a life that there was a cut-off at seven years, which, after I have paid ever increasing fees. I found this disgusting. I have never claimed before and I would not recommend this company to anybody As a footnote, it took them five weeks to come to this conclusion, and that was after I’d phoned them Over the 12 years, I paid more than £3000 Unfortunately, I have another pet insured with them, but not for much longer Yes, I am aware of that as pets get older they’re more likely to become ill but then again the previous increase I’ve known it was nearly paid £30 a month I found this a very unscrupulous practice.

A really simple claim, £340 for an emergency vet visit. I emailed everything over the next day, the vets kept their end of the bargain up following suit by day 7. It's been an entire month now, no word from co-op, no pay out, no way of tracking the claim. I left another provider to come here and I'll be returning to them.

Still waiting weeks later for a simple straightforward claim . Coop insurance love to keep kicking the can down the road. Do yourself a favour avoid coop pet insurance and use a more legit firm instead.

Absolute rubbish pet insurance service. I paid £40+ a month to get only £125 when my dog was pts at emergency vets at over £900 bill. absolute disgrace just because she was over 7!!!! Do not recommend.

After paying £100 per month each for my 2 dogs I sadly had to have one euthanised as it collapsed Was supposed to be covered but they won’t pay out as dog was over 7 years

Have had bad experiences with Co-Op pet insurance from day one. They take months and months to pay out, if they pay out at all, having argued back and forth over the fine print. In the meantime, you need to foot the bill. They frequently had incorrect information, contacted the wrong people, told us misinformation, and generally were difficult to deal with. Do not recommend.

My pet was seen by the vet at the begining of September and I am still waiting for any payment from the co-op pet insurers. You get a confirmation email of receipt of the claim which states it may take up to 4 weeks to process. Tomorrow is 4 weeks and after my call today I find it has still not been assessed and it is only day 18 of a 20 working day timescale??? She could not even tell me when I might be paid, bearing in mind the claim hasn't even been assessed yet let alone ready for payment. My claim is relatively small in comparison to some that I can imagine and to be honest with todays economic climate I could do with it being paid. Unless you can afford to wait unconditionaly for payment I wouldn't use this insurer. The whole point of covering your pet for vet fees is so you don't need to worry about the bill is it not?

The initial claim was refused. Co-op associated the illness with an earlier 2 years previous illness, therefore implied pre existing condition. They suggested that i get a vets letter and ask for re-assessment A subsequent Vets letter strongly dismissing this association was also then rejected. Got the feeling thy had no intention of paying out

put in a claim for bacterial infection in small intestine for my siberian husky took 3 months to pay, then sent me a letter putting numerous exclusions on policy one being as previous person stated for skin infection which she has had 3 times in last eight years exclusions due to being overweight though I cannot see anywhere in policy stating that if your pet is over or under weight exclusions will be applied have cancelled policy. BEWARE BEWARE would not recommend