Be very aware - cheap & nasty

4.4 / 5
87% of users recommend this
  • Customer service

  • Value For Money

psmike's review of Animal Friends Pet Insurance -


“Be very aware - cheap and nasty”

Written on: 10/06/2020 by psmike (1 review written)

Drawn to them because they were cheap (bad decision). Their charity work was appealing to me (sucker). On making a very small claim (£90 now paid) I had to go through so many hoops to progress the claim I very nearly gave up. Their complaints decision was insulting, quoting back emails but NOT telephone conversations. Relying purely their fine print, but not acknowledging problems they engineered. If a vet loses or mislays pet history I am directly to blame. There is a very good reason they are so cheap, they really do not want to pay out. I am still angry with them weeks later.

  • Yes

    Have you made a claim?

  • Customer service

  • Value For Money

Report this review
Was this review helpful? 0 0