The Plate Market www.theplatemarket.com Review

★★★★★
4.8
97.0% of users recommend this
  • Value For Money

Hinnah1992's review of The Plate Market www.theplatemarket.com

“I purchased a private number plate for my fiancé and...”

★★★★☆

written by Hinnah1992 on 28/02/2013

I purchased a private number plate for my fiancé and i was pleased as i had checked on many oyher websites but this one offered the lowest price. I received the plates in superb coniditon. However, after purchasing the plate I was not sent any sort of confirmation through email to state that i had bought the plate. This was very worrying at the time as i thought what if my money had been taken (a large amount of money too) and i would not receive anything - obviously i received the plate in the post but they were sent to the billing address instead of shipping. As they were a present i did not want them to be seen by my fiancé, luckily when they arrived in the post he wasn't home. Overall - very pleased with the experience of purchasing the plate through this website. I would have given it 5 starts if it wasn't for the two thigs i mentioned above!

  • Value For Money

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Theplatemarket's Response to Hinnah1992's Review

Written on: 28/02/2013

Hi Hinnah.
Thank you for your comments - we appreciate them.
I do recall speaking to you about your order. 2 confirmation emails were sent to you - one was an automated email and the other was sent when your order was processed on 13th February. As per our conversation, I cannot explain why these emails did not arrive. I can only think that they perhaps landed in a junk folder.
Having received your email query, I telephoned you to confirm your order on the phone.
I have also checked your original order details, to see if we missed the alternative shipping address. However, both the addresses you entered when you placed your order online are the same. No alternative shipping address was entered.

I am sorry that your experience with us what not as smooth as we'd like. But I hope your fiancé was happy with his gift, and that he enjoys it for many years to come.

regards
Karen :)

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