Wouldn't even waste your money on the phone call!

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YES Loans - www.yesloansuk.com
★☆☆☆☆
0.7
3.0% of users recommend this
  • Speed of Application

  • Customer Service

  • Value For Money

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xxxpixiedustxxx's review of YES Loans - www.yesloansuk.com

“Wouldn't even waste your money on the phone call!”

★☆☆☆☆

written by xxxpixiedustxxx on 01/08/2011

I decided to apply for a Yes loan as I was worried about my credit scoring. The initial phone call was friendly and pleasant the lady I spoke to was very nice up until they asked for the £69 finders fee to start processing the loan. I was unwilling to pay this and she became very pushy. They ask for your bank details to start making credit checks on your main accounts to see whether you can afford loan repayments and assure you no money can be debited from your account. I decided this wasn't for me as the call went on it seemed more dubious.
After ending the conversation with this woman I was unconvinced that they weren't going to debit my account pay day.
I rang back and was told to contact the customer care team - What a joke!
The gentleman I spoke to was not caring nor polite. He asked why I had changed my mind and as I explained it was my right to do so and he stated that I had to give a reason other than I just had.
I asked to speak to someone else as I wished to make a complaint he told me tough. I told him Id phoned consumer rights he told me he had never heard of them and I could phone who I liked.
I was told they would be debiting my account regardless and the only was to get my money back was to write a letter and it could take up to 3 months to be reimbursed. I was also told if I had a complaint that I had to make it in writting. He however would not tell me his name.Unsatisfied by his appauling attitude I rang back and spoke to yet another rude gentleman who divulged his friends name but would not give his own.
I wrote a letter of complaint and a letter for reimbursement and sent it recorded delivery they recieved it the next morning and I havent heard nothing since - shocking!!!
Absolutely disgusted!!!!!

  • 7 - 250 %

    Loan Rate

  • Speed of Application

  • Customer Service

  • Value For Money

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Guest's Response to xxxpixiedustxxx's Review

Written on: 03/08/2011

i have just had pretty much the same experience, i immediately cancelled my card so that they could not take any money. i know it's a hassle but i'd rather that than be £69.00 out of pocket. i too am going to right a letter of complaint and a letter saying that i wish no further action to be taken on my behalf and my details destroyed. i'm sure, like you i will hear nothing from them. they are disgustingly rude and the one guy i spoke to had the cheek to tell me i was rude! i have never had dealings with this company before and i never will again! i hope this helps : )

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