Castle Finance Direct - www.castlefinancedirect.co.uk – Questions & Answers

Click here if this is your business

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by MaxwellJames13 on 14th June 2020 Report this content
They approved my loan yesterday on a Saturday, will the money go in my account Monday?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Katastrophe on 5th June 2020 Report this content
Has anyone actually received a refund from this company? I have bin waiting 9 days since they said it has bin refunded x

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Cassidy69 on 10th December 2019 Report this content
I have been accepted and was wondering why I need to pay almost £80. If I do make this payment does it mean I will recive a loan definitely or is this to search for a lender?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Weehovis1978 on 18th June 2019 Report this content
I've applied for a loan but haven't been offered or accepted anything, I do not want the money taken out my account unless I have definitely got a loan as I can't afford it for nothing. What should I do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Crazycatlady14 on 19th February 2018 Report this content
Have been trying to cancel application can’t get through on phone and emails keeping getting sent back failed.  Does anyone have any suggestions?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content daveg6435 Written on: 19/02/2018
I'm having same problem with them, and when I finally got an answer from them they told me there's no sign of me paying fee, even though my bank shows this, still waiting f0r another reply since December
Asked by Annemariepaul on 12th January 2018 Report this content
Can you tell me why £79 has been taken out of my account?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content daveg6435 Written on: 15/01/2018
They did same to me, its apparently the fee they charge for finding you a loan, even though i never went ahead with it, I'm still fighting 3 months later as they say they can't find any trace of money paid to them by me, hope you have more luck than I'm having
Asked by Elliedunn1006 on 7th January 2018 Report this content
I have applied for a loan I paid the money. Now what happens?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content daveg6435 Written on: 08/01/2018
If it's anything like me, you'll fight with them to get your money refunded as they are a complete rip off!!!!
Asked by dawnwilson on 19th December 2017 Report this content
I've paid the fee but have still not received my request. Does it go straight into my account?  Am I informed? This money request is urgent and need to know what's happening.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Bev79 on 3rd November 2017 Report this content
Does the processing fee come out my bank straight away?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Cand788 on 11th September 2017 Report this content
Hi I have paid the fee to cover the administration, but it's been 3 hours now and I have not heard anything off them can anyone please give me some advice?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Jaderrrrrrrr on 1st September 2017 Report this content
Is this company actually good??

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Gr8t1571 on 30th August 2017 Report this content
Hi I sent my money over by bank transfer !! And your team said the no e.g. will be in my bank as soon as this was done . And I have no money and no reply??

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Bizzydaisy Written on: 31/08/2017
It is a very poor service. You have 14 days to cancel the agreement and get a full refund. The other email addresses don't work and there is no phone line. If you have no joy look on the Citizen Advice Bereau website regarding loan brokers there is advice on there what to do. I hope this helps.
Report this content Cand788 Written on: 11/09/2017
Hi I'm having the same problem did you have any luck?
Asked by Bizzydaisy on 29th August 2017 Report this content
Has anyone ever got their money back?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Ang104 on 12th July 2017 Report this content
I applied and was told I was excepted. I then received email saying to tick box at bottom of application. Not sure if I'm just being dumb or not but I have already filled out application and ticked everything I thought I needed and there is nothing to tick on the email attachments. They have not taken my £79 yet and I was wondering if this comes out before or after I get the loan in my account.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Budkiss on 9th July 2017 Report this content
Do they have a contact number?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Lisadavies89 on 1st June 2017 Report this content
If it says I've been accepted for the loan of £600 but £79 needs paid once that's paid do I defiantly get the £600 ?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content 0o7paul Written on: 24/02/2018
No they will blank you. You'll be £79 lighter
Asked by Dianecaird on 15th April 2017 Report this content
Why do I have to pay a fee before being told if I'm getting a loan? 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Shenadehaigh on 10th March 2017 Report this content
It states to pay £79 if I do this, how long until the £300 I've applied for will go into my bank?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Inak_1281 on 22nd December 2016 Report this content
Hi there they confirmed me that my application is been successful, but I have to pay £79.00 for payment, I don't mind paying it I'm I able to get my loan after that?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Ramear on 27th July 2016 Report this content
When do I recieve the funds and is it a definite that this will happen? Please reply with honesty. Many thanks.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Sammmoranx on 5th June 2016 Report this content
If you apply for a loan on a Sunday, how long until you receive the money?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Lolliepop92t on 28th May 2016 Report this content
I have applied for a loan through Castle Finance and they rang me this morning and said I'd been accepted. The only thing is because I don't have a guarantor I had to make my 1st months payment of £80. They gave me their bank details to do so. Could anyone please tell me if they went through the same thing and got the money the next day?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Mayciejaynegillianlamminwelch on 2nd May 2016 Report this content
How long does it take to hear back about whether you have been accepted?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content Shaun_holt Written on: 04/05/2016
Run a mile from this company they took nearly a thousand pounds from myself without even getting a penny and I see no way of getting it back
Asked by janetootell on 2nd February 2016 Report this content
I haven't got a debit card but I have a cash card. Can I still receive my loan?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by kezxo on 15th October 2015 Report this content
I accidentally filled in the application form on castle finance direct. I don't need a loan and I haven't given any bank details. Surely I won't be charged? I don't need or want the service. I only applied for it a few hours ago but I don't want to go ahead with anything.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content Shaun_holt Written on: 04/05/2016
If you have not given any bank details that's great news don't bother they will take your money and not refund u
Asked by gillian.1 on 28th March 2015 Report this content
If I don't get my loan, do I get my money back?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Shaun_holt Written on: 04/05/2016
Well I've not got mine I have to go to the ombudsman it's been 3 weeks now an they have over 700 pounds of mine that I was told was fully refundable then to be told I have to wait 5 working days then again to be told 40 days and now I may not see anything my bank tried to get my money back but the account my money went into is empty I was told to see the police
Report this content 0o7paul Written on: 24/02/2018
Nope you get robbed
Asked by michellegardiner on 5th March 2015 Report this content
Why can I not find out if I can get a loan before they take the processing fee?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content Shaun_holt Written on: 04/05/2016
Don't give them a penny it's not how finance companies work it's a trick. I'm prof of this
Asked by Linz1721 on 9th February 2015 Report this content
When they take your money are you definitely guaranteed a loan?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content marie1988 Written on: 22/02/2015
NO DO NOT USE THEM! THEY STOLE £95 FROM ME AND I STILL HAVE NOT RECEIVED MONEY FROM THEM. STAY AWAY
Report this content Shaun_holt Written on: 04/05/2016
No!!! Don't give them anything you won't get it back
Asked by Miaharries123 on 8th December 2014 Report this content
In need of a direct number to contact. Can anybody tell me where I can find one? 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content 0o7paul Written on: 24/02/2018
Their isn't one. Robbers
Asked by Scholesy on 17th November 2014 Report this content
Will they take this fee whenever they want? It's just the I don't get paid until Friday.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content 0o7paul Written on: 24/02/2018
Don't pay them it's a c0n
Asked by Sarahberry on 17th November 2014 Report this content
Can you pay your administration fee out of your loan? Because nobody is going to give out money upfront surely.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content marie1988 Written on: 22/02/2015
STAY AWAY FROM THEM. THEY STOLE £95 FROM ME AND HAVE NOT RECEIVED A REFUND OR MY MONEY BACK
Report this content 0o7paul Written on: 24/02/2018
Any legitimate loan company does not take a fee upfront.
Asked by GINTOS on 16th November 2014 Report this content
I received a phone call from Castle Finance Direct. She said as I applied online for a loan that they had £1,000 pound for me and I have been accepted. She told me the payments and interest and all the other details then asked me for my sort code and bank account number. What I'd like to know is, is this real? No one can get anything out of my account with just these details but can only pay money in, which she said she was doing ie £1000 in the next 3-5 days.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by fatmavis on 6th November 2014 Report this content
What happens if you pay the fee for setting up and then they say they can't approve the loan?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content 0o7paul Written on: 24/02/2018
That's exactly what will happen
Asked by claremerron on 4th November 2014 Report this content
When will I know what my loan rate is? Is this before signing up to the loan or after? Thanks

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content 0o7paul Written on: 24/02/2018
When you've paid the 79 quid you'll never hear from them again
Asked by Kakakame on 30th October 2014 Report this content
Can someone please tell me what is going on with this company? They took my bank details after telling me over the phone the money was ready to go into my bank, it has now been a week and nothing has happened, I have an agreement number which they gave me for the loan. I'm worried now. What should I do? 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by dougle123 on 10th October 2014 Report this content
I had a phone call yesterday about a loan I applied for. I got told I will have a phone call in 24 hours to set up a direct debit and get an email for forms I have to sign and haven't received anything and I cant even phone as can't get through. I'm very worried as they took my card details. What should I do?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (1)
Report this content Miaharries123 Written on: 08/12/2014
This has happened to me? I can see you wrote this in October. What happened?
Asked by katiesmi31 on 30th September 2014 Report this content
Just a quick question for all the people who received a loan. How long did it take? I paid £79 this morning and have not heard anything from them. I am starting to get worried that I have been tricked. Thanks

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (3)
Report this content Stace93 Written on: 08/10/2014
Hi I am the same I paid the £79 yesterday and still know money have they paid you? I am getting worried
Report this content dougle123 Written on: 10/10/2014
i had a phone call yesterday saying they will take the 79.00 when the money was in bank im still waiting for a phone call as they took my card details and i cant get hold of them
Report this content 0o7paul Written on: 24/02/2018
You've all been robbed
See All Answers
questionAnswer