Do NOT waste your time! PLEASE!!

Click here if this is your business
★★☆☆☆
1.6 / 5
18% of users recommend this
Click here if this is your business
  • Speed of Application

  • Customer Service

  • Value For Money

DulceMarsh91's review of AA Loans

★☆☆☆☆

“Do NOT waste your time! PLEASE!!”

Written on: 27/06/2022 by DulceMarsh91 (1 review written)

I just want to start this by saying, I'm not usually one to leave reviews and I wish I had read the reviews on here before I went ahead with my application.

I applied for a 'car loan' to cover part of the cost of my new (second hand) car.

firstly, I received no email acknowledging my application, when i contacted the AA after not hearing anything for 4 days. After a fuss, because I didn't have a reference number, they told me that it was with the underwriters and just to 'sit tight' and also that there was a problem with their email system.

A further 10 days passed and I still had heard nothing. I called again. Same fuss; no Reference number. Only to be told that my application had been declined "because sometimes it's just like that" and there would be a letter issued.

The poorest customer service I've ever experienced. and now I've got to deal with a mark on my previously excellent credit score.

AVOID LIKE COVID!

  • 2.9%

    Loan Rate

  • Speed of Application

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0