ReAssure Reviews - www.reassure.co.uk

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★☆☆☆☆

“Poor you!”

Written on: 15/04/2019 by speckledhen251 (1 review written)

If you are checking for reviews on ReAssure it’s probably because you are finding their service is not quite what you would hope for. Well sorry to confirm but yes; their service is rubbish, their information is misleading, specialist staff are never available and good luck with waiting for that promised call back. I’m embarrassed to say that I once worked for one of the companies for which ReAssure now administers their old pension policies, I’m sorry!… Read Full Review

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★☆☆☆☆

“My husband and I took out a life assurance policy 24...”

Written on: 17/10/2018 by CarlieDalton (1 review written)

My husband and I took out a life assurance policy 24 years ago. During this time we have paid between 20-75 pounds each month for a payout upon death of 45K. Today we received our policy review and to maintain this amount of cover they advised increasing the monthly payment to 185 pounds a month! We are cashing it in for less than we've paid in (2.5K) and putting it in an ISA. Avoid like the plague… Read Full Review

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★☆☆☆☆

“AWFUL AWFUL AWFUL. Financial Ombudsman please take note!”

Written on: 04/10/2018 by quiver09 (2 reviews written)

Swiss Re group should sack the managing director of Reassure Ltd. Phone calls take 45 minutes to answer. The people in the respective departments are never there. Call backs never arrive. The standard reply is "We will respond with 10 working days"- It never happens. Its the same excuse each time. Just delay tactics to keep your money. Best way to get a response from them is to send them a formal complaint, which will get logged and handled individually by their complaints team, and if they… Read Full Review

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★☆☆☆☆

“No way do they ReAssure”

Written on: 10/09/2018 by KimoraKirby (1 review written)

I had three policies that were originally with Barclays Life before ReAssure took them over. As I was recently coming up to my 55th Birthday contact was made one month prior to start the encashment process, despite countless emails, telephone calls the only result from this appalling organisation is a plethora of stories and delay tactics. Here we are now one month after my 55th birthday and still no release of funds that are legally mine, how is it this deceitful company can somehow not… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Dreadful”

Written on: 26/08/2018 by dentopals (1 review written)

They take one month to respond to an email and then another month to act. This is no way to run an insurance company. I'm stuck with them although I originally purchased my insurance with Zurich, a large respectable company, but they sold it on. I wonder if they will ever respond if I have to claim. Avoid… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“On the 14th June 18, I wrote asking for the forms for...”

Written on: 16/08/2018 by Samsonwelshie (1 review written)

On the 14th June 18, I wrote asking for the forms for the encashment of a pension, as I wanted to obtain the forms to release my SERPS pension, it was sent 1st Class. I didn’t have any acknowledgement from ReAssure, the forms did not metallise and there was no acknowledgement from you for the request. On the 10th July 18: I rang to ask for the forms and confirm you have the right address, they stated they did not have the right address. I asked for the forms and I was told that it was too… Read Full Review

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Samsonwelshie's Response to Samsonwelshie's Review

Written on: 20/08/2018

Update: on Friday 17 I had a call to say that they were going to pay the money on Saturday by TT(?) If not in my bank Monday 20 Aug.

Par for the course no funds received, called and that although authorised it had not been sent. Then she read the note regarding the conversation that took place on Friday, put me on hold.

She couldn't find the number for the department involved so i'm left hanging on the phone, change of story it has been sent and it has till midnight to register in my account!!

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★☆☆☆☆

“Fobbing me off for my pension”

Written on: 09/08/2018 by eddiegumm (1 review written)

Reached 55 in July,I decided that I wanted to cash in my serps pension of £29000, they sent me out the forms and I was told 10 working days untill i got my money, sent the forms back and rang them a few days later to be told they had received the forms and it would take 15 working days,plus 2 days for the bank to clear payment, I waited untill 13 working days and rang for an update,only to be told that there was a form missing, they sent email of form ,I filled it out and sent it back special… Read Full Review

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Samsonwelshie's Response to eddiegumm's Review

Written on: 13/08/2018

I am having exactly the same problem

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Eddiegumm's Response to eddiegumm's Review

Written on: 13/08/2018

I have since sent two more of the forms that say they didn t get ,and they now say they have received them both.i asked how long untill I get my money and said it will take 10 working days,when i asked why iwas informed because i didnt send all the forms it has been cancelled and they have to start again, i said you didnt send me the form in the first place and she just appologised and said you might get it before 10 days, I said might is not very REASSURING. She said she will get someone to ring me in a couple of days ,I won't hold my breath. At least they have all the forms now. See what happens now

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