Truly awful

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ReAssure - www.reassure.co.uk
★☆☆☆☆
1.1
3.0% of users recommend this
  • Customer Service

  • Ease of Use

  • Value For Money

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Lindsey1950's review of ReAssure - www.reassure.co.uk

“Truly awful ”

★☆☆☆☆

written by Lindsey1950 on 16/06/2021

I have been waiting for over 4 months to get my pension valued in order for me to sort out what I do with it as I near retirement. I have logged 41 hours of calls plus many failed calls on hold for 30 minutes plus. My policy was a L&G one which was under guarantee for being mis sold. This company have literally no cohesive communications and their staff are not even able to EMail!! I have now put in a complaint to the financial Ombudsman, The FCA and am emailing the CEO of ReAssure daily!!!
Never have I encountered such shocking customer service and their failure to act is now causing me a great deal of distress as this should not be so difficult!!

AVOID AVOID AVOID.

  • Customer Service

  • Ease of Use

  • Value For Money

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Tonyxxxxx's Comment

Written on: 24/07/2021

I have also been made ill for the same reasons.

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