Why so bad

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lillymungo's review of ReAssure - www.reassure.co.uk

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“Why so bad”

Written on: 20/02/2018 by lillymungo (1 review written)

Same story really pension maturity came went phone calls wrong policy numbers quoted wrong payments made tax was taken from monthly payments even though there was not any tax to pay ? not quite sure what that one was about. Then it gets worse a letter from HMRC changing tax code and saying i earn over a hundred thousand a year? I WISH!!!. Wish i had read review site first but did not think there was for this type of company. I just assumed they must meet guidelines and standard NOT such bad practice as if they have no idea of the buisness they are in. People you speak to on the phone not knowing nothing,badly typed letters offering no explanation to why it went wrong and no sign of any apology. They give out pamphlets with there letters with all the financial authorities contacts freely as if to say have a go see how far you get. Why i cannot understand they just cannot do the job as it supposed to be done correctly must be easier you would think or maybe more lucrative ££££££ not. When considering the age of most claimants. Shame!!!

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Liza71's Response to lillymungo's Review

Written on: 23/02/2018

is your complaint been sorted?
as I am now worried of our policy me and my husband are paying them now for almost 9years.

thank you

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