Just changing addres is a big hurdle

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Kyla387's review of ReAssure - www.reassure.co.uk

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“Just changing addres is a big hurdle”

Written on: 01/02/2018 by Kyla387 (1 review written)

I just wanted to provide ReAssure with a change of address. For security reasons, they only allow phone or mail. When I called the customer reprentative, she asked me several security questions that I answered. Obvioulsy it was not "secure enough" as they denied my right to provide them just an update. The way they treat their customers for the simplest administrative act is chocking and very stressful. I can not imagine the hurdle when it is about getting your pension back. Clearly this company has only one goal.Making sure they trick you by any mean

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Samsonwelshie's Comment

Written on: 13/08/2018

Yup I agree with that as I'm going through the same pain.

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