I had an appointment with this agency very recently based on the reviews. They were very prompt to reply to my emails and even called and texted me about the appointment quite quickly and professionally. I was a little late to arrive due to traffic congestion. The adviser was kind enough to call me. I arrive at their reception and registered my name for someone to come down and guide me to their office. It was a very funny puzzle to get to their office. The young lady collected me from the reception I thought would be from the administration. However, it turned out she was my adviser. I made it clear before I made the appointment that I need the advise if and how my guest house (hotels) business could be presented for my extension. The young lady dismissed my intention with the opinion that guest house business could be treated as property management as I partly own the property as well. Although she gave me some good advice about documentation and provided me with an email address of the home office to ask them directly if my business is acceptable, she maintained throughout that guest house business would be treated as property management, She read me the texts from the guidance that I read myself hundred times and was confused so I was there. I came back with an empty mind and called the home office next day. I explained my situation and the adviser on the phone at the home office confirmed me hotel/guest house business is 100% acceptable for tier 1 entrepreneur extension. Now I'm confused if the adviser at the Westkins Associate is really conversant and qualified to advise on this kind of cases. I'm also dissatisfied that if they were really clear that guest house business is not a qualified investment, why did they give me the appointment and took £420 (£350 + £70 VAT) from me just to read the guidance to me and send me back. In my view they are not as reliable as some reviewers have rated them on here. So, my word of advice is "look before you leap". Good luck to everyone.