made promises for high fees & these promises were broken!!

I had a very similar experience to another reviewer with Scotts Visas. Within seconds of my phone call being dealt with I was asked is the sort of thing you think you can afford. I thought I should be asking is this the kind of Russian Visa service you can provide! I was promised a 24 hour visa for myself and my 2 children. I booked planes and trains on the basis of the 99.999% guarantee I was given that a 24hour visa was a certainty!

I duly completed the forms, courier was arranged and my passports and forms were delivered. Suddenly I was told the photos were not good enough, they charge £8 each to print new, one of my invitations was not correct, they charge £50 plus vat to arrange another whilst Russian trains and other companies charge around £12-£15 and the big thing was suddenly i would not be able to have a 24 hour visa because of my children's surnames!!

An experienced ethical company would have been able to ask me at the start of the process were my children's surnames identical to mine, as if not a photocopy of their father's passport would be required!

I was promised I would be called by 5 on the day of issue and could pay and arrange courier. My courier charged £26 to drop off and would have charged the same to bring back. I tried to ring and eventually got through, the assistant was sometimes not answering phone so it went to voice mail or taking 2 calls at once!

By the time i managed to hear that my passports were ready they were closing at 6.30 so my only option was their courier at £36.00 plus vat and it may take 2 hours for their courier to get about 6 miles (lots of other drop offs too the courier told me) I was told basically take our courier "as we close at 6.30 and that's that Madam!" my courier would have been there by 6.40 but after charging me such huge fees they were not prepared to wait.

I specifically asked for my envelope to be sealed and secure. I was promised it would be.

On arrival 2 hours later it was a cheap white envelope with a weak self adhesive strip, not sealed in any way at all.

Overall the total experience took from Sunday when i agreed to their rated to Wednesday night. I had to change flights, as they clearly did not keep their 24 hour promise which would have been deliver Monday, get back Tuesday and fly on Wednesday. I ended up paying not just extortionate fees but costs for changing flights and a night in a hotel which we could not use due to the promise of 99.999% 24 hour delivery.

There was such a huge change in offer once they had my passports and so many add on charges and reasons why the 99.999% went to impossible.

I do not think with the attitude I experienced and the approach that I would ever even consider this company again. Getting visa's to China 20 years ago was less stressful!

I have never experienced so much stress and disappointment with any other visa provider and I certainly do not believe I am the 1 in 10,000 that have had the same experience with this company looking at other reviewers!