Very regrettable decision

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pollyp1234's review of 24/7 Techies - www.247techies.com

“Very regrettable decision”

★★★☆☆

written by pollyp1234 on 27/02/2015

I have just exceeded the 30 day time limit for a refund!!! Very poor decision on my part to buy a 24 month contract. Thought they were Microsoft accredited in some way.
After many many hours (admittedly by very nice agents) my problem was not resolved BUT I had several new ones with my outlook system.
Microsoft told me that this company(indeed any company) is not an agent or subsidiary of microsoft and should be avoided. Each time they logged in to my PC I received virus alerts.
Microsoft said that they had almost certainly infected my system. Microsoft eradicated several viruses and resolved the main issue in about 20 minutes. They also uninstalled all reference to 24/7 techies from my computer.
You live and learn BUT I do feel cheated.

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