Quooker - www.quookershop.co.uk

Our recently fitted kitchen was designed to future proof our needs as we got older with this in mind we opted for a Quooker water boiling tap. A excellent decision!

It is so easy to use, even with arthritic hands, the tap will dispense a cup or a saucepan of boiling water.

A considered purchase but one I wouldn’t be without now I’ve used one.

Waste of money . Please keep your kettle. very dangerous if not handled properly.

I do not need it and wish I could return it, A complete and utter waste of time and money.

I am sure a keetle can do the job better and much safer

After I booked appointment more than a month in advance, day before they call to cancel and offered time next year.

Needless to say I booked flight and test before, test on arrival just not to cancel and disappoint my designated time!!!

I have 2 Quooker cillinders in two different locations.

They don’t respect customer and our valuable time.

I would not recommend their service. Product is good until needs filter change. They offer on line help…

Pensioner and single woman is seldom capable!!!

I am not the one.

Installed May 2018 and needed a cartridge replacement as understood. When I went to turn off the valve to cut off water supply, discovered that it was extremely stiff and in an impossible place to get at. On contacting Quooker they informed me that to send engineer would cost £150 call out just to turn it off despite me being prepared to wait until someone was in the vicinity and that I was still under guarantee. Eventually I, myself, resolved the problem by removing and the then replacing a down pipe. Seems poor installation and no warning given of potential future difficulties. Also, make sure you are handed a water testing set as we weren't at time of installation.

as a plumber I found the service provided and the spare part delivery excellent

I only discovered that there is a pressure relief valve after I noticed a smell of damp. The valve appeared to have been leaking for some time causing consequential damage to my kitchen units. Quooker claimed there must be a fault in my plumbing despite this being a known issue identified in the FAQ on their website.

I have suggested to Quooker that they ought to highlight this issue to new users aware that discharge from this valve needs to be monitored.

The unit is very convenient to use.

I had quooker fusion fitted a month a ago!

We love it!

The convenience of the tap is fabulous!

Cooking, making tea & coffee etc!

Also looks so smart!

My friends are getting them installed after my experience with mine!

No kettle makes a tidy kitchen!

Had a Quooker Fusion installed less than six months ago into our new-build and already we're having trouble with it. We paid £962 for it (not including the fitting charge) and expected it to work perfectly for years to come (albeit we understood we would have to have it serviced probably once a year as we live in a hard water area), so we're pretty disappointed that it's gone wrong already. Up until now, we have been delighted with it and have told everyone they should buy one - not any more! Wish I'd researched it on the internet before parting with an extortionate amount of money - I dread to think what it's now going to cost us to get it repaired.

We purchased a Quooker 2 years ago. We love it!!!!

The customer service team and  the fitter have been outstanding.

We would highly recommend this product.

We have had a new kitchen installed and through the process of buying a new kitchen we were given a free Quooker hot water tap. At the time we were not informed that the Quooker does free installs and we had our own kitchen fitters install the tap. Once the tap was up and functional (early May) we found it spluttered water and when we had the gentleman from the kitchen company come and see the fitting he confirmed that the tap spluttered water more than usual and he would report it to Quooker himself and see what can be done. We later received a call from Quooker to schedule a site visit and were advised upfront that if the tap has been fitted incorrectly then we would be charged £150 to reinstall the tap and if there is no issue with the installation then the Engineer will fix the problem.

On the day the engineer visited he asked me what the problem was I opened the tap and showed him how bad the spluttering was and it scared me to use the tap I had water droplets flying around everywhere. So the questions he asked me was is this the first time you have had one of these tap I said yes we haven’t had one before, the advice given to me for £150 was to get used to the tap play around with it and that the spluttering is normal and nothing they can do about it the tap has been correctly fitted and I would have to pay £150 for the call out. Well if that’s the case then they should have asked me to send a video of the fault rather than turning up and giving me the advice for £150. It is a complete rip off and I feel cheated. The engineer then looked at the normal tap which he said is a bit loose and will tighten it for me but that’s not what I had called him for I still have builders working on site and anyone could have tightened the tap. I have been tricked and not had the issue resolved either I want Quooker to come and take away both the taps and I rather pay a company who comes to solve a problem and not make money out of a visit and tell me to get used to an issue. I can’t even express how disappointed I am in the service and will never ever recommend you to anyone at all.

Please compensate my money and take the taps away from me for free.