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“No repecr for customer”
Written on: 15/12/2021 by ElsaWalton (1 review written)
After I booked appointment more than a month in advance, day before they call to cancel and offered time next year. Needless to say I booked flight and test before, test on arrival just not to cancel and disappoint my designated time!!! I have 2 Quooker cillinders in two different locations. They don’t respect customer and our valuable time. I would not recommend their service. Product is good until needs filter change. They offer on line help… Pensioner and single woman is seldom… Read Full Review
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2
0
“Poor installation and expensive call out fee.”
Written on: 04/03/2019
Installed May 2018 and needed a cartridge replacement as understood. When I went to turn off the valve to cut off water supply, discovered that it was extremely stiff and in an impossible place to get at. On contacting Quooker they informed me that to send engineer would cost £150 call out just to turn it off despite me being prepared to wait until someone was in the vicinity and that I was still under guarantee. Eventually I, myself, resolved the problem by removing and the then replacing a… Read Full Review
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2
0
“qooker tap”
Written on: 24/09/2017 by YandelMcNally (1 review written)
as a plumber I found the service provided and the spare part delivery excellent… Read Full Review
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0
1
“Very expensive and prone to fault”
Written on: 06/04/2017 by missile (2 reviews written)
I only discovered that there is a pressure relief valve after I noticed a smell of damp. The valve appeared to have been leaking for some time causing consequential damage to my kitchen units. Quooker claimed there must be a fault in my plumbing despite this being a known issue identified in the FAQ on their website. I have suggested to Quooker that they ought to highlight this issue to new users aware that discharge from this valve needs to be monitored. The unit is very convenient to use… Read Full Review
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4
0
“Fantastic addition to my kitchen!!!”
Written on: 19/03/2017 by ioSlaughter463 (1 review written)
I had quooker fusion fitted a month a ago! We love it! The convenience of the tap is fabulous! Cooking, making tea & coffee etc! Also looks so smart! My friends are getting them installed after my experience with mine! No kettle makes a tidy kitchen!… Read Full Review
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0
1
“Should have done my homework first......”
Written on: 11/01/2017 by Rihanna131 (1 review written)
Had a Quooker Fusion installed less than six months ago into our new-build and already we're having trouble with it. We paid £962 for it (not including the fitting charge) and expected it to work perfectly for years to come (albeit we understood we would have to have it serviced probably once a year as we live in a hard water area), so we're pretty disappointed that it's gone wrong already. Up until now, we have been delighted with it and have told everyone they should buy one - not any… Read Full Review
Kaptinhowdy's Comment
Written on: 09/05/2017
If you live in a hard water area and suffer from lime scale - get a water softener.
Hard water will fur up your hot tank, your taps, your central heating system if you let it. Some people are so dumb.
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4
Read 3 Comments
“Brilliant ”
Written on: 15/11/2016 by Feedback3 (1 review written)
We purchased a Quooker 2 years ago. We love it!!!! The customer service team and the fitter have been outstanding. We would highly recommend this product… Read Full Review
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0
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“Rip off ”
Written on: 07/06/2016 by Hayesbe341 (1 review written)
We have had a new kitchen installed and through the process of buying a new kitchen we were given a free Quooker hot water tap. At the time we were not informed that the Quooker does free installs and we had our own kitchen fitters install the tap. Once the tap was up and functional (early May) we found it spluttered water and when we had the gentleman from the kitchen company come and see the fitting he confirmed that the tap spluttered water more than usual and he would report it to Quooker… Read Full Review
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2
0
“awful it needs more work ans research”
Written on: 18/04/2016 by jitendra (3 reviews written)
this tap is not recommended for hard water areas, the tap will fur up with limescale in a matter of weeks, that's when it become unsafe as it spits and can cause burns. Clearly needs more research and implementation of design faults. I would not recommend it to anyone living in hard water areas… Read Full Review
Quookeruk's Response to jitendra's Review
Written on: 25/10/2016
Quooker provides a scale filter to prevent scale build up in the tap. It's also possible to descale the tap yourself with a free kit or to have a Quooker engineer descale it for you.
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Kaptinhowdy's Response to jitendra's Review
Written on: 09/05/2017
Get a water softener.
Hard water ruins any appliance it comes into contact with.
Get one for your whole house or Quooker make one just for their tap.
It's not rocket science.
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0
3
Read 2 Comments
“Customer service”
Written on: 21/03/2016 by Clubley (1 review written)
I have been very pleased with all my taps. However, after sales customer service is lacking. The lady I have spoken to was delightful but the fact of the matter is that I am unable to use my taps and have no hot or cold water in the kitchen and am having to wait 4 weeks for an engineer to attend which is not acceptable and they obviously need more engineers… Read Full Review
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4
0
“Use a kettle instead.”
Written on: 20/03/2016 by eqWiley393 (1 review written)
I consider that you would need to have more money than brains to even consider buying one of these. How many kettles and or uses of kettles could you have for just the price of a qooker tap? A COMPLETE WASTE OF MONEY no matter how good they may be… Read Full Review
Hl_Sim's Comment
Written on: 12/04/2016
Quite agree after 6 months of usage. Mine already down three times!
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3
1
Read 1 Comment
“Good Product and good quality service”
Written on: 24/12/2015
We had our Quooker fitted in our new kitchen 3/4 months ago. We were delighted with the product , which not only makes a kettle redundant but also is useful cooking aid when you want hot water. We had a problem about a month ago when the pressure reduction valve failed to work correctly. After a call with the service department an engineer was despatched within two days. The engineer fitted a new valve and checked out the unit from top to toe before putting everything back together. A quality… Read Full Review
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0
1
“wanting some assistance?”
Written on: 15/12/2015 by gjp1 (1 review written)
I would like to purchase a quooker fusion tank does anyone know how I can do this? I have purchased the tap sepretley Thank you… Read Full Review
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0
0
“Absolutely fantastic product”
Written on: 20/09/2015 by MeadowRobles238 (1 review written)
Best thing in our new kitchen. Wonderfully efficient and used constantly. No kettle now. Fast , superbly designed , magic. We simply love ours and have installed another in different location as so incredibly useful… Read Full Review
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1
1
“Brilliant service”
Written on: 31/08/2015 by 412Whalen (1 review written)
We've had our Quooker for nearly 5 years. It's a brilliant gadget. Like a lot of people in hard water areas we've had problems with the element furring-up over time and filling the tank with scale. It's EASY to self service this every year or two and the instructions and cleaning kit from Quooker are great. After 4 years we had the hot water pipes fur up reducing the flow to the tap. That required a new element and pipes but again easy to fit with their instructions and £75 after four years… Read Full Review
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0
0
“Bad choice”
Written on: 06/05/2015 by tfitzgerald (2 reviews written)
I'm an absolute gadget nut and for me this was a 'must have'. However, actual ownership has proved to be a sorry tale. build quality for such a premium product is questionable. I needed to replace a nozzle after only a month and an annoying squeak started to occur when it was turned on after two months. month 3 saw it pack up electrically and all this was fixed by their service engineers - when they eventually get to visit you. I live in a hard water area (as most of the country do) in… Read Full Review
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4
0
“Excellent product and customer care”
Written on: 08/04/2015 by LadyPenelope6 (1 review written)
We didn't buy our Quooker, it came with the house, but we were instant converts and it is our favourite bit of kit in the house. Soon after we moved, we rang Quooker with a query, we were open about the fact that we were not the original purchasers but we were treated as if we were and they sent out a replacement tap nozzle and and some fittings without charge and unsolicited. It was a terrific statement of intent. We live in a hard water area and our Quooker has furred up and is being… Read Full Review
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“Short Life”
Written on: 29/01/2015
Quooker Combi installed May 2013 - the installer assured us of its reliability and that we would be ok with only a cold water feed to the new kitchen. Quooker worked well until January 2015 then failed. Service Department have told us it will be TWO WEEKS before an engineer can come round. It took less than that to install the kitchen. We are now without hot water until mid February at the earliest. Not impressed, would not recommend… Read Full Review
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2
0
“Mains water pressure issue involving additional plumbing ”
Written on: 22/11/2014
Be aware that if you have good mains water pressure above 4 bar then the Qooker will not cope and you will have a discharge into the cabinet where it is housed . To rectify this you will need to have a pressure reduction plumbed in - probably minimum £40 plus labour This is not supplied by Qooker… Read Full Review
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1
0
“Excellent experience so far (1 week in)”
Written on: 05/11/2014 by RolandHanbury (1 review written)
Customer service was excellent before and after the installation process. I ordered online and someone phoned me to check whether I really needed the brackets. I said I wasn't sure as there were two alternative locations for the kit. So they agreed to send them and refund me if they were not needed, which they did promptly after the installation. The installer worked efficiently and managed to get everything into a void next to my sink so that it isn't even visible under the sink and I lose no… Read Full Review
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Kaptinhowdy's Comment
Written on: 09/05/2017
If you live in a hard water area and suffer from lime scale - get a water softener.
Hard water will fur up your hot tank, your taps, your central heating system if you let it. Some people are so dumb.
Dumber12345's Comment
Written on: 28/02/2020
One must be dumber if one drinks water after filter through water softener !!!