Poor installation & expensive call out fee.

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Guest's review of Quooker - www.quookershop.co.uk

★★★☆☆

“Poor installation and expensive call out fee.”

Written on: 04/03/2019

Installed May 2018 and needed a cartridge replacement as understood. When I went to turn off the valve to cut off water supply, discovered that it was extremely stiff and in an impossible place to get at. On contacting Quooker they informed me that to send engineer would cost £150 call out just to turn it off despite me being prepared to wait until someone was in the vicinity and that I was still under guarantee. Eventually I, myself, resolved the problem by removing and the then replacing a down pipe. Seems poor installation and no warning given of potential future difficulties. Also, make sure you are handed a water testing set as we weren't at time of installation.

  • 6 - 12 months

    Owned Product For:

  • Changing cartridge

    Special Features

  • Ease of Use

  • Service & Support

  • Value For Money

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