My 90 year old neighbour spent £3k on some hearing aids in December and still hasn’t had them fitted properly. We’ve had countless excuses and appointments made and then being cancelled etc. once they have your money they don’t care anymore. The managers mislead to you to try and keep you happy and then disappoint you on the day. Avoid at all costs. They’re cow boys. Shocking service. Should be closed down treating elderly People like this!!

I am 76 years old and, because of a few medical issues, I am basically restricted to staying at home. Maybe once a month I am able to travel about 5 mins up the road for dinner. That is quite tiring. Because I have diabetes I need to have my eyes checked annually. I should have had my last check-up in June/July, but, because I also had chronic fatigue for the past 12 years, my energy levels are pretty low. When I saw a brochure for Outside Clinic and the service that they provide, I thought this would be the answer to my situation. The visit from the optician went very well. My only negative thought about this experience was the cost: £375. However, the quality of the service given after that went downhill. It took 3 weeks to get my glasses delivered. (When attending a high street optician, this was normally done in around 10-14 days.) The glasses were delivered by post, no technician came to check the fitting. The glasses were not as stated during the optician's visit. For long-distance sight, the glasses needed adjusting. For reading, the glasses were just wrong. It took 3 weeks to get a visit from a technician. Adjustments were made for long-sight, but nothing could be done with that for reading. It was agreed that I would get a full refund. This took almost 3 weeks and was made to, not the account that I used to purchase the glasses, but another one that I had. They wanted to put my name down for an annual visit next year. No, thank you. I'll have to find another way to have the necessary check-up.

I am 77 yrs old Eye test 13/09/22 I was not impressed with the eye test at all, my own glass frames taken to insert new lenses they charged me £410.00. I have heard nothing from them since, My Glasses have not been returned. Had I have gone to my local optician the cost would have been £10 for Eye X-ray only. I will be talking to Citizens Advice about recovering my Money and my own expensive glass frames. From my own personal experience I would not recommend using this Company at all. To me at my age I feel as if I have been used as a scapegoat and tricked out of a lot of money the cost of my frames worth £170 and their ridiculous charge of £410. If possible I would avoid using this Company..