written by Vicky214 on 30/06/2019
I have never been so outraged!. I bought a dress following Milly Bridals sizing for almost £100, it turned up far too small! Then when I enquired about returns they told me they wanted photos which I supplied. From the photos of their Ill fitting product they told me I HAD selected the wrong size! Essentially calling me fat. I wouldn’t have minded but I bought a size bigger than I normally wear for comfort and it was still way too small! They have NO returns policy whatsoever. They are they most un helpful company I have ever had the misfortune to deal with. Their emails are rude and abrasive, they deliberately distort their own T&C to make sure they don’t have to refund. I did not customise my dress to my particular dimensions yet they still claimed it was a ‘custom’ dress and refused to refund. Milly Bridal took my money and then had the audacity to insinuate that I don’t know my own size! I would NOT recommend their product, or terrible customer service. Don’t waste your money like I did because now I’m stuck with a dress I can’t wear. The dress also turned up looking nothing like the picture or description.