DO NOT USE

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Bride & Groom Direct - www.brideandgroomdirect.co.uk
★★★☆☆
2.7
50.0% of users recommend this
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Castrodh232's review of Bride & Groom Direct - www.brideandgroomdirect.co.uk

“DO NOT USE”

★☆☆☆☆

written by Castrodh232 on 28/02/2018

I cannot recommend Bride & Groom Direct.
They accept payment for your order and do not tell you if an item is in stock and when you will receive it.
When my order did not arrive I rang and was told that it would be despatched this week. Now I am told to ring later in the week, they do not know when the stock will arrive nor when the order will be despatched. They cannot tell you which items are in stock and could be printed quickly until after you submit (AND PAY FOR) your order. There is no manager available to speak to you.
I was informed that the envelopes were sent a week ago - useless without the invitations - however they have still not arrived and apparently will be resent.
I am appalled at the standard of customer service offered by this company. It is shocking.
I am about to order alternative invitations as we need to send them out.
DO NOT ORDER FROM THIS COMPANY.
This is the second such experience that we have encountered with Bride and Groom Direct.

  • Wedding Invitations

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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