disgusting retailer

goods ordered 02/06/11 i waited until mid July to contact them about delivery and was given the runaround. i rang again 28/07/11 to cancel the order and request a refund which the account showed had been done.
on 19/08/11 i was called by a very obnoxious woman asking why i had failed to collect the order from the post office , no card was left so i doubt this actually happened ! the refund had not been processed and i again requested it .
i emailed and phoned today to be dealt with by the same obnoxious person only to be told the refund dept don't work Saturdays , its a shop for gods sake not a huge world wide conglomerate !
They have now locked the account and have basically told me to go to my bank and request a charge back ,apparently demanding a refund is abusive if that the case them what they are doing is theft !
i will be contacting consumer direct 9am Monday morning

AVOID RETRO ACTION FIGURES AND THE WHO SHOP BLACKPOOL AT ALL COSTS
CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITH, THEY DONT ANSWER EMAILS AND LIE ABOUT REFUNDS.