Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.3 / 5
57% of users recommend this
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Latest Reviews

★★★★★

“Reliable ”

Written on: 21/01/2019 by BGrimes24 (1 review written)

Forbidden Planet has never let me down to date. They stock a fantastic range of items at a competitive price and are my go to for merch. Occasionally there is a delay when it comes to dispatch, but I always receive prompt replies from their customer service and assurance that it is simply a matter of a backlog in the aftermath of sale periods… Read Full Review

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★☆☆☆☆

“Don't bother with a pre-order”

Written on: 18/01/2019 by SaintM51 (1 review written)

I pre-ordered the life is strange comics in December and have only just received some of my order today (January 18th). The delivery time took way longer than I expected and because of this I have seen several spoilers for the latest comic. Two of my comics were also in the same plastic packaging which I thought was quite lazy. After my last comic arrives I will not be using this service again… Read Full Review

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★★★☆☆

“If late do something about it.”

Written on: 14/01/2019 by yuLong94 (1 review written)

FP have sent a generic message saying that deliveries/dispatch are delayed. If thats the case don't expect the customer to wait with a standard 2nd class postal service on top. Get it out sooner and commit… Read Full Review

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★★☆☆☆

“Disappointing communication regarding delivery”

Written on: 14/01/2019 by LIrving (1 review written)

My order has taken over 2 weeks to be dispatched. I appreciate that it may be a busy period however I only ordered a calendar and I was not told that there may be a delay until I had to chase my order up after a week… Read Full Review

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★★★★★

“Amazing books and fantastic customer service!”

Written on: 02/01/2019 by Maxence (1 review written)

I've been a customer for many years, buying especially collector videogame art books. All of them are of high quality! Last time I had issue with the book I ordered, package had been very damaged with transportation. Customer support was very kind and took care of everything: sending back for free the damaged package, and sending me a new one. All of that, very quickly! Will definitly order there :)… Read Full Review

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★☆☆☆☆

“Christmas present not arriving until well into January”

Written on: 31/12/2018 by ZuziWhite (1 review written)

I ordered a pop vinyl for a Christmas present on 18th December. I specifically ordered it from this website and paid more than on other sites because on the website it read that it would arrive well within time for Christmas. I have received an email today (31st December) telling me the gift has been dispatched today! Totally unacceptable… Read Full Review

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★☆☆☆☆

“Horrendous communication ”

Written on: 31/12/2018 by 114Kirkpatrick (1 review written)

Ordered two books a full ten days before Xmas. One arrived, the other was missing. Only today, two weeks later,did I get a notice that the second book was being dispatched? Embarrassed xmas day and had to explain that the other gift was missing. No communication or customer care. Also please do not pack a small book in a large cardboard box with a ton of polystyrene. Totally unnecessary and utterly eco non friendly. Shambles of a system… Read Full Review

Zuziwhite's Comment

Written on: 31/12/2018

Same experience here! Such bad customer service!

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★★★★★

“I haven’t got my item yet but the website was very...”

Written on: 23/12/2018 by Pottergal1 (1 review written)

I haven’t got my item yet but the website was very easy to follow and to order to my item. I did however order my item 5 days ago and it’s still not here hopefully it’ll come tomorrow so I can give it out on Christmas Day… Read Full Review

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★★☆☆☆

“Not despatched as promised”

Written on: 12/12/2018 by DebbiM (1 review written)

We ordered this on 7th December but, although it was advertised for delivery on the 12th, it wasn't even despatched until the 12th. This will mean we have no secret Santa present for my son to give to his classmate on Friday morning… Read Full Review

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★☆☆☆☆

“promise of 3-5 day delivery not met.”

Written on: 09/12/2018 by jackambrose (1 review written)

ordered the book so i had something i wanted to read when i went away to australia for christmas its a long flight. i ordered the book and waited 2 weeks and still no delivery, so unless there is some kind of mail fraud the book was never sent. and as i leave tomorrow on the 10th of December 16 days after i placed my order the promise of 3-5 days delivery has obviously been broken.. i would like a refund for the 10 pounds wasted, and i would like to say i am very disenfranchised with… Read Full Review

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★★★★★

“Funko pop characters”

Written on: 07/12/2018 by Nickels68 (1 review written)

Received both funko pop characters today, very well packaged and both arrived in immaculate condition. Ordering was very easy and quick. Thankyou very much… Read Full Review

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★★★★★

“Doom”

Written on: 05/12/2018 by fpHead132 (1 review written)

Carry my Oyster card with Doom doom doom Alien Invader Zim the best cool drawings… Read Full Review

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★★☆☆☆

“I’m missing a pop vinyl ”

Written on: 29/11/2018 by Judiths172 (1 review written)

Got a delivery of 4 pop vinyl instead of 6. 1 was a pre-order so I understand that it hasn’t came yet, however I ordered a brand new “newt scamander” pop vinyl too that hasn’t arrived yet, so I was wondering when I should be expecting that to arrive!… Read Full Review

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★★★★★

“Great Service ”

Written on: 27/11/2018 by Mercal109425 (1 review written)

This is the first time i have used this website, it was very simple and easy to use, once i had placed my order i received my email confirmation, then i received another email confirming the delivery date, on the date of the delivery i received an email confirming a one hour time slot for delivery and the name of the driver delivering the parcel, i cannot fault the service i have received, i am very impressed… Read Full Review

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★★★☆☆

“big delay in dispatch”

Written on: 22/11/2018 by JourneyMcDaniel (1 review written)

for a book that was signed by the author on Saturday the 17th in your London store, to me it is bad practice for it to take 4 days to reach your mail-order office and to be dispatched and you still have the cheek to charge postage and then send it 2nd class post. I was recommended by my son to order from you, after this I will not be ordering from you again. This book was released by other book stores last weekend. I know that you had to wait till the author visited your London store on his… Read Full Review

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★★★★★

“Less than half price”

Written on: 17/11/2018 by DarrenO'Sullivan229 (1 review written)

I was looking for the Naruto Box Sets. I got number 2 and 3 for under half the price, I would have to pay in Denmark… Read Full Review

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★★★☆☆

“Still waiting for items”

Written on: 08/11/2018 by BronsonNicholson (1 review written)

We ordered some items from Forbidden Planet on 1st November, for my son to take away , to read on his school trip to France. We placed the order on the 1sr November but the items were not dispatched till the 7th November. We now have to wait the 3-5 days for delivery which means they won't now arrive in time for him to take away. Won't order online again from them… Read Full Review

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★★★★★

“VENOM Eddie Brock arrives not Broken in transit...Result”

Written on: 19/10/2018 by Steluna (1 review written)

I am a less able person and use on line stores. I have in the past ordered Pop vinyl figures from Amazon I am a Prime member and delivered by Amazon logistics. Most times the package looks as though its been up the Amazon and the pop vinyl box is damaged. As you all know the box is just as important as the figure inside. Being totally fed up with Amazon I looked for alternative source I used to be able to visit Forbidden Planet in Liverpool So this new venture wasn't into unknown territory… Read Full Review

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★★★★★

“Book arrived in Canada”

Written on: 13/10/2018 by FrancisSalisbury (1 review written)

I live in Canada . Ordered online from UK store as book not available here. The item was in stock and available. Payment was easy with a follow up email later informing you of the cost for shipping. Once I accepted the order was completed. Good customer service and speedy delivery. Recommended… Read Full Review

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★★★★★

“Excellent customer service!”

Written on: 10/10/2018 by 334Moss (1 review written)

My first experience with Forbidden Planet has been amazing. Despite my own inability to read a simple email (exhausted new mum here) and only realizing I'd misread its contents a good three weeks later (in order to have my item shipped to the USA I needed to respond in 7 days' time), Forbidden Planet saved the day, reinstated my order and shipped my book to me. This wouldn't have been such a big deal except my order was for a limited edition, author-signed copy, and so this level of service… Read Full Review

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