Worst customer service ever

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Forbidden Planet International - www.forbiddenplanet.co.uk
★★☆☆☆
1.5
From 75 reviews
16.0% of users recommend this

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weordie's review of Forbidden Planet International - www.forbiddenplanet.co.uk

“Worst customer service ever”

★☆☆☆☆

written by weordie on 18/09/2015

So I ordered a graphic novel, payment was taken, after a week I was informed it would be 3-5 weeks before delivery. In the meantime I missed out on purchasing it elsewhere. 10 weeks later I was given a refund and an "oh sorry we can't fulfil this order". I complained about the fact I'd missed out on it elsewhere and asked to take it further up as I'd had no luck with the terrible customer service. I received a very sarcastic reply from a "director" called Co**n who said a "simple interrogation of the internet" would provide me with plenty of places to purchase it from. I asked him for links to said sites, he sent me 10 sites, all useless, I explained why each and every one was useless and he just replied "oh well, sorry". I'll never use these guys ever again. the person I dealt with was the worst "director" I've ever dealt with.

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