First & last time. Lost a potential returning customer

I preordered the overwatch tracer nendoroid figurine back in February 2017 with a deposit and the release date was supposed to be end of September 2017.
I realised by September I was low on cash so wasn't sure if I would be able to afford the rest of cost. So I emailed to request cancellation/refund. Got no response and my order is still in the order history as preorder and waiting for stock
I've since sent numerous emails requesting refund or asking when the product will be ready for despatch.

The order history still says awaiting for stock, however their main product page says that there is stock available.

I had planned to order other Overwatch nendoroid figurines from this company but after this experience I will be looking elsewhere. Very very bad impression on first time customer, and you've lost a potential returning customer congrats.
I'm now about to file a chargeback for the deposit as I can no longer use PayPal to file a dispute.