Hopeless after sale approach

Click here if this is your business
★★★☆☆
2.5
40.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Adrienne.Harris's review of All Garden Fun - www.allgardenfun.com

“Hopeless after sale approach”

★☆☆☆☆

written by Adrienne.Harris on 24/05/2012

Don't buy from this outfit! The set of quoits ordered were delivered in a crushed, pre-opened, re-sellotaped box. The package was also disappointingly light weight and small and I could not give this as a gift as I had intended. In response to my request to return I was advised that I'd have to courier it back as they lose things delivered to their warehouse address and will not refund until they receive it! (Note that they delivered by royal mail and did not use signed for or a courier.) Eventually they offered for their supplier to replace the box (!) By this time it was too late for me to give the present anyway even if I'd have wanted to. They then just ignored my request to provide a return postage sticker.

  • Wooden Quoits £16

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0