Horrible Experience

Purchased tickets on line to separate Knicks and Cavs games in November last year. Not until we arrived in the U.S. did we to realise the seats were more than 3 times the price we could have paid at the gate. At no stage of the booking process was it made clear we were dealing with a re seller and consequently being charged outrageously inflated prices. That said,I accept that buyer beware applies and so you live and learn. What I cannot accept is the following. After Ticket Network failed to send us the Cavs tickets, we were left with no option than to buy additional tickets at significant cost at Quicken Loans 30 minutes before tip off.
We had travelled from Australia so we weren't about to turn around and go home without seeing the game. After weeks of e-mails and phone calls to Ticketmaster Customer service, we were advised no refund was forthcoming. As far as Ticketmaster was concerned, they had sent us the electronic advice containing our ticket information and nothing could be done. Despite our assurances that this advice never arrived, our refund requests were repeatedly rejected. Totally unfair and equally unscrupulous. Shameful behaviour.