TicketBis - www.ticketbis.net – Questions & Answers

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Asked by chrisgreening on 12th May 2018 Report this content
How do I get a refund from Ticketbis for tickets? I bought from using their service that turned out to be fake.

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Report this content Richard7777 Written on: 16/05/2018
If you paid by credit card there is no problem as you can claim on your credit card. If you paid by debit card talk to your bank - they might assist. Ticketbis are a Spanish company and getting a response from them will not be easy. When I bought tickets from them they were not easy to deal with but they did deliver so I don't think that they are crooked.
Asked by Madzia3000 on 21st August 2017 Report this content
Hi. Ive booked football tickets and the transaction has been pending for 4h. The guy on life chat told me its normal. I asked him if this means i will have them for sure and he told me: its pending. Well this is not an answer. I want to know or i will just buy them from Somewhere else. Its my bf birthday tomorrow and i cant even show him any confirmation, not mentioned after reading opinions im now worried i will never see these tickets. Anyone can help? Thanks

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Report this content vasiliykonstantinov Written on: 22/08/2017
Hi bro. As I know and read before after pending time you will get confirmation. It's normal. So don't worry to get it on time. Otherwise pls tell me to know that I was wrong )
Asked by paulmit on 23rd May 2017 Report this content
As of now ticketbis have failed to deliver 2 purchased fa cup tickets. These are now passed due date and they are unresponsive as to delivery receipt procedures or time when a delivery can be deemed to have failed taking into account travel logistics making us in effect prisoners in our own home for fear of missing a courier delivery requiring verification and signature Getting a refund no doubt will be a challenge too as their appears to be no way of communicating directly with them and an adjective that pops up in their T&Cs is most apt TARDYHas anyone else had this problem?

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Asked by MufftyMagic on 6th April 2017 Report this content
I ordered two tickets for Barcelona v Villa Real on May 7th 2017 at £295 for the two. I ordered the tickets in November 2016. I have never used ticketbis before. Can you tell me when I can I expect to receive my tickets ? I live in the UK.

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Report this content vasiliykonstantinov Written on: 12/04/2017
It depend on how you agreed with seller, to get by post or from hand to hand. My experience shows that there is no problem to get the tickets in time.
Asked by daddy1rick on 15th March 2017 Report this content
I have been given 2 tickets to Bayhill for 3/19/17. Do I get the tickets at the golf club or are they shipped to me?

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Asked by Stevepope111 on 14th January 2017 Report this content
I've paid for tickets from them they say that the tickets are being held pending a verification process. What does this mean?

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Report this content vasiliykonstantinov Written on: 18/01/2017
I sold tickets for Euro 2016 on April-May 2016 and got money back only in December 2016. I asked and requested to many offices TicketBiz in Europe but didn't get any responce long time. It was my own experience so I don't know what to say else
Asked by Conny75 on 20th October 2016 Report this content
I'm thinking about buy 2 tickets for a Leicester City game. Are they 100% money back if I can't get in to the game with the tickets?

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Report this content Ticketbis Written on: 24/11/2016
Hello, If you cannot enter the game, we would ask you for some proof from the organizer where it's informed you could not access the game. Once we have that, we will be able to help you solve your problem. Regards, The Ticketbis Team
Asked by Mjay79 on 16th May 2016 Report this content
I am trying to get in contact with TicketBis to understand what is going to happen with my options on the abandoned game at old Trafford today. Please can someone help me?

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Report this content Festik Written on: 16/05/2016
Ticketbis can only be contacted via email, so if you want a quick answer to your query or are trying to follow up a previous response, be prepared for a wait! Personally, I think it's disgraceful that they don't have to provide a contact number. It is so stressful having to continually message back and forth and sit around waiting for their (sporadic) replies.
Report this content Ticketbis Written on: 24/11/2016
Hi, All our contact is on-line. You can reach us through the form or the Live Chat, both available on our website. Regards, The Ticketbis Team
Asked by viksu on 9th May 2016 Report this content
I bought tickets from TicketsBis and the payment was done, when will I get the electronic tickets?

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Report this content Festik Written on: 12/05/2016
God help you!! I also bought tickets for an important football match via Ticketbis and was given an estimated arrival date. They never showed. When I sent emails asking about them all I received in return were computer generated responses. They have no contact number as you have probably learnt! A stressful fortnight followed with emails pinging back and forth but still no tickets. Finally, on the day of the match, they told me they had been loaded onto my entrance card. This was a lie. I was turned away at the stiles and have since received no response when I send emails asking for a refund. Buyer beware. They should be put out of business.
Asked by Fostea03 on 25th January 2016 Report this content
I have paid for 6 nations tickets online by credit card. The transaction was approved. They are now requesting I send a photo of my credit card (need to see name on card and last 4 numbers, can cover the rest of card if I wish) and a photo of my photon ID eg passport. Is this normal, I am hesitant to provide this info?

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Report this content Ticketbis Written on: 24/11/2016
Hi! Our Financial department verifies that all the transactions are safe. This is a common procedure on the secondary market and its aim is to protect you from fraudulent actions, such as stolen credit cards. regards, The Ticketbis Team
Asked by moldol on 3rd January 2016 Report this content
How do I cancel tickets as I am unable to attend the event?

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Report this content Ticketbis Written on: 24/11/2016
Hi, Because Ticketbis is an intermediary between particular sellers and buyers, all purchases are final and cannot be cancel. If someone is not interested in the tickets anymore or cannot attend the event, he/she can sell the tickets again on our website. Regards, The Ticketbis Team
Asked by Rachelchong on 27th December 2015 Report this content
I purchased 2 tickets for Manchester vs Chelsea on 28/12/2015, but I still haven't received the ticket yet. And I put my London address as the delivery address, but I'm travel to Manchester on 28/12 around 10am... What can I do? I just change the address to my Manchester hotel.

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Asked by fergieman365 on 23rd December 2015 Report this content
I purchased tickets for Liverpool v Stoke last night, when I click on the link it takes me to 404 error, and on my account it says I have no purchases even though the money has been taking from my account. Can anyone help?

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Report this content nazk Written on: 23/12/2015
You are in a very unfortunate position. Selling football tickets through a secondary agency is an unlawful activity and you should be aware of this. I hope you paid with your credit card so that you may have some chance to get your money back!
Asked by celestelindeque on 29th November 2015 Report this content
I've just bought two tickets for the Liverpool v Leicester football match on the 26th December at 3 pm and I am worried about all of these bad reviews. Furthermore, I have received an email saying that "the sales team is reviewing my transaction for security reasons, but the money has been taken from my account. the tickets cost me £219. How do I know they are legitimate? How can I be reassured? I don't want to be tricked as these are a gift for my boyfriend. Please help!

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Report this content nazk Written on: 02/12/2015
It is unlawful under UK law to purchase football tickets through a secondary agency. You should always try to buy any tickets directly from the club or from the FA. Having said all of the above I have always received any tickets ordered through ticket bis. Hope you paid by PayPal or credit card as if they fail to deliver you should get your money back. Good luck and hope you enjoy the game
Asked by chefv on 24th November 2015 Report this content
I'm purchased two Taylor Swift tickets for my birthday. I got receipts and everything but when I took another look, our seating numbers are the same. I'm very confused. Please can someone help me?

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Asked by cimperman on 17th October 2015 Report this content
I have paid for my e-ticket 99,20 euros, when I saw the price on the ticket that TicketBis have sent me is only 39,00 euros? Please explain. P.s. since I will be already staying in Riga a week before, I was wondering if buying that was even wise :( Where does the 60 euros go, when the ticket is worth only 39 euros?

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Asked by alanjian on 10th October 2015 Report this content
I bought two tickets from TicketBis. They have given me the tracking number and it shows that some one else have signed for it on 3/10, and I have no idea who the person is.The print name on the tracking information is not me. Have you ever heard of this before? 

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Report this content nazk Written on: 15/10/2015
You are unlikely to receive your money back
Asked by Gbasi on 16th July 2015 Report this content
How long does it take for TicketBis to approve your payment for a ticket?

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Asked by YIU0506 on 19th May 2015 Report this content
When will I get my tickets? The match will be on May 20th. 

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Asked by ladde on 28th April 2015 Report this content
Hi I want to ask you when you will send the tickets booking nr 1L0h5Q8T8V01 The estimate date was today

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Asked by mollyb1995 on 24th April 2015 Report this content
How do I change my address?

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Report this content callistus Written on: 29/04/2015
Sure you can them and they can help otherwise check out your account area.
Asked by 1921 on 7th March 2015 Report this content
I bought the ticket of LFC vs MU at 21th but I can't be there that day. I want to have a refund but the service tells me I just can sell the ticket. But I haven't receive the ticket, how can I sell it? I read the policy, they said I can return it until I receive the ticket. Do I have any chance to have a refund? It's expensive! Please help me.

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Report this content callistus Written on: 29/04/2015
Unfortunately Ticketbis is just a listing service. Meaning its purpose is to connect buyers and sellers. Ticketbis cannot and will not guarantee any aspect of your transaction. Any problem you have is between you and the seller. This fact should have been obvious to you when you used the site. Ticketbis will not be held liable for your tickets not arriving. You must take this matter up with the seller. As a matter of internal corporate policy Ticketbis is unable to divulge the seller's identity to you. Said policy also prevents Ticketbis management from disclosing seller's contact info as it is may be connected to a TicketBis subsidiary. As with all Ticketbis orders you were wrong to assume that just because your account had been charged that you had in fact "purchased" the tickets in question. It is common sense when purchasing tickets online to not count on having the tickets till they are in your possession. Further it is only safe to assume you have made a successful purchase when the tickets prove to be valid and you are admitted to the desired event. There is nothing Ticketbis will do for you.
Asked by Mjmurphy1980 on 23rd January 2015 Report this content
Does anyone know where I can find a number for TicketBis? I am concerned that my tickets will not arrive as the match I ordered is only 1 week away and TicketBis are not responding to my emails. 

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Asked by ALMAIMANI on 16th January 2015 Report this content
How can I send the ticket references number for my sale? It  gave me the process to send the ticket.

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Asked by sergeguzy on 24th December 2014 Report this content
We purchased a ticket for the Manchester United game this Friday. Our credit card is on verification for one day and the game is in 2 days. I already paid $3000 for 2 to fly from Israel and the hotel. They do not have any phone number and we do not know what is going on. Any idea if they are to be trusted?

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Report this content jkr66 Written on: 10/01/2015
Do Not trust TicketBis. Don't just take my word for it check out Ticketbischeats. Type that into Google and go to the site and read the nightmares TicketBis has caused others in your same place. You should know this though. 1 TicketBis is just a listing service. Despite what the say they do not safeguard their sales. Many sellers hav sold counterfeit tickets and then hidden behind TicketBis' confidentiality shield to get away with their crime. 2 TicketBis can't force seller to send you the tickets because TicketBis doesn't have possession of the tickets. TicketBis allows sellers to post the same tickets for sale of several sites and sell to the highest bidder. If your ticket haven't arrived it could be because they've been sold to someone else. JUST BECAUSE YOU CREDIT CARD HAS BEEN CHARGED DOESN'T MEAN YOU OWN THE TICKETS. I know this is contrary to every ethical principle of contract law and fair business practices but TICKETBIS IS UNFAIR AND DISHONEST BY NATURE. 3 If everything goes wrong; you don't get the tickets, and/or the tickets are not the same as the ones you paid for, or if they are counterfeit TICKETBIS WON'T HELP YOU. they won't return your calls, they rarely give you a refund, and they'll treat you poorly every chance they get. TicketBis will tell you that the PROBLEM IN BETWEEN YOU AND THE BUYER. AND, THEY WON'T GIVE YOU THE BUYERS TELEPHONE NUMBER, EMAIL OR ADDRESS SO YOU CAN RESOLVE THE PROBLEM WITH THE BUYER. SORRY FOR THE BAD NEW BUT THAT'S what can and often does happen to people who deal with TicketBis. I'm sorry for your trouble. You should contact the proper authorities and news media if TicketBis cheats you. Best of luck
Report this content Ticketbisesp Written on: 13/01/2015
Unfortunately Ticketbis is just a listing service. Meaning its purpose is to connect buyers and sellers. Ticketbis cannot and will not guarantee any aspect of your transaction. Any problem you have is between you and the seller. This fact should have been obvious to you when you used the site. Ticketbis will not be held liable for your tickets not arriving. You must take this matter up with the seller. As a matter of internal corporate policy Ticketbis is unable to divulge the seller's identity to you. Said policy also prevents Ticketbis management from disclosing seller's contact info as it is may be connected to a TicketBis subsidiary. As with all Ticketbis orders you were wrong to assume that just because your account had been charged that you had in fact "purchased" the tickets in question. It is common sense when purchasing tickets online to not count on having the tickets till they are in your possession. Further it is only safe to assume you have made a successful purchase when the tickets prove to be valid and you are admitted to the desired event. There is nothing Ticketbis will do for you. Hopefully you can learn from your mistakes.
Asked by lilyshafer on 22nd December 2014 Report this content
I bought 3 tickets for one of the two The 1975 concerts in Brisbane on the 18th of January 2015. I purchased the ones for the Tivoli concert at 4:00pm and they were sent to me via email. When I opened the email the tickets read the 6:00 pm concert (the concert after the Tivoli) at the Marquee. Is there anyway I can swap the tickets? Maybe get a refund and repurchase the right ones as it wasn't my mistake as the website mis-advertised the tickets. Thank you.

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Report this content Ticketbisesp Written on: 13/01/2015
Unfortunately Ticketbis is just a listing service. Meaning its purpose is to connect buyers and sellers. Ticketbis cannot and will not guarantee any aspect of your transaction. Any problem you have is between you and the seller. This fact should have been obvious to you when you used the site. Ticketbis will not be held liable for your tickets not arriving. You must take this matter up with the seller. As a matter of internal corporate policy Ticketbis is unable to divulge the seller's identity to you. Said policy also prevents Ticketbis management from disclosing seller's contact info as it is may be connected to a TicketBis subsidiary. As with all Ticketbis orders you were wrong to assume that just because your account had been charged that you had in fact "purchased" the tickets in question. It is common sense when purchasing tickets online to not count on having the tickets till they are in your possession. Further it is only safe to assume you have made a successful purchase when the tickets prove to be valid and you are admitted to the desired event. There is nothing Ticketbis will do for you. Hopefully you can learn from your mistakes.
Report this content Ticketbisesp Written on: 13/01/2015
Unfortunately Ticketbis is just a listing service. Meaning its purpose is to connect buyers and sellers. Ticketbis cannot and will not guarantee any aspect of your transaction. Any problem you have is between you and the seller. This fact should have been obvious to you when you used the site. Ticketbis will not be held liable for your tickets not arriving. You must take this matter up with the seller. As a matter of internal corporate policy Ticketbis is unable to divulge the seller's identity to you. Said policy also prevents Ticketbis management from disclosing seller's contact info as it is may be connected to a TicketBis subsidiary. As with all Ticketbis orders you were wrong to assume that just because your account had been charged that you had in fact "purchased" the tickets in question. It is common sense when purchasing tickets online to not count on having the tickets till they are in your possession. Further it is only safe to assume you have made a successful purchase when the tickets prove to be valid and you are admitted to the desired event. There is nothing Ticketbis will do for you. Hopefully you can learn from your mistakes.
Asked by PARRA2010 on 15th December 2014 Report this content
I bought a ticket to see Chelsea vs West Ham on the 26th of December. I didn't receive any tickets. Does anyone know when I will receivethem? It's a present.

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Asked by Isabellis on 8th December 2014 Report this content
I bought a ticket for my husband on the beginning of September for the 10th December match in London, sporting x Chelsea. The ticket has not arrived yet and I'm starting to get concerned. What should I do? 

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Asked by Jpar1111 on 27th November 2014 Report this content
Hi, I sold tickets to Arsenal v Man U game 22nd Nov. When will I receive my payment?

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Report this content jkr66 Written on: 10/01/2015
I've never sold tickets on TicketBis so it would be unfair and unethical for me to answer this question. I do know TicketBis is awful about returning calls, emails and texts. Best of luck
Asked by PNC123 on 24th November 2014 Report this content
Hello I'm flying to London in 2 days for the Arsenal - Dortmund Champions League game. I still haven't got my tickets, and then I read some reviews about people having problems with receiving the tickets, the whole trip is for the game and I'm starting to get worried. I did have some email communication with the website and they told me the seller contacted them and told them that he is afraid that the tickets won't arrive on time and he wishes to meet me in London before the game and give me the ticket. Is this standard procedure? I don't have a phone number to call and I'm getting worried, should I be worried or not? what can I do? please advise, my reference number is 9K5V030D7Q6. Thank you

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Report this content Nadine6491 Written on: 19/09/2015
Did u recieve your tickets ?
Asked by owenjody01 on 24th October 2014 Report this content
I purchased tickets on 3rd October for the Shrewsbury v Chelsea game on Tuesday 28th October 2014 online. Communication has been very poor and I still don't have my tickets.The only information I have had is my transaction receipt and no form of communication since. Even though I have sent several emails as they have no phone contact details which I think is wrong of them not to have this service. What should I do?

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Answers (3)
Report this content Kvernmo Written on: 25/10/2014
Send refrence noumber , here or to ticketbis , Ask them if they know when the seller is sending the tickets :)
Report this content tomasb Written on: 01/11/2014
hi, when do i get my tickets PURCHACHE CODE 9I3C5T825O2?
Report this content jkr66 Written on: 13/01/2015
File a lawsuit and bring them to justice!
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Asked by louise.drosdzol on 15th October 2014 Report this content
How do I contact them or find their contact details? I have booked a ticket for Sat 18th October and have heard nothing. At £300 I am really worried.

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Report this content Kvernmo Written on: 17/10/2014
Send them an email, remember to write down your reference number :)
Asked by fawwaz.kudsi on 13th October 2014 Report this content
I have purchased a ticket to Man U v Chelsea. I just wanted to know the status of this verification to make sure everything went through. How can I find this out? 

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Asked by Thielegrant on 6th October 2014 Report this content
I have purchased two tickets for the Katy Perry concert in Brisbane. I purchased them on the 26th on August. I just want to know how long will they take to arrive? 

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Asked by ahmed.abdelaleam on 18th September 2014 Report this content
I bought two tickets for Chelsea and Man City over 2 weeks ago. The match will be on 21/9/2014 and until now I haven't received the ticket and I am very worried from looking at the reviews. What should I do? 

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Report this content Ticketbis Written on: 19/09/2014
Hello, The advertiser of your purchase 8G9T5D6Z782 tickets sent by Royal Mail with tracking code SC922542855GB Kind Regards,
Asked by mthelwell on 16th September 2014 Report this content
I bought 2 x Dortmund vs Arsenal tickets and have been told the seller will contact me in order to pick them up. It is now lunch time and the match is tonight. How do I know the seller will call? Do I go to Dortmund in the hope that they do get in touch? What do I do if they don't in order to get money back?

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Answers (3)
Report this content Ticketbis Written on: 17/09/2014
Hello, We want to apologize for not answering your post, but we manage, but we manage all of this important match by email and live chat on our website. We hope you enjoyed the match and thank you for trusting in Ticketbis. Kind Regards. The Ticketbis Team
Report this content jkr66 Written on: 13/01/2015
Do not believe TicketBis!
Report this content Nadine6491 Written on: 19/09/2015
Did u get your tickets ?
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Asked by susanxu on 6th September 2014 Report this content
I bought two tickets for Lady Gaga Milán for 4th Nov, and I still do not have the tickets. How do I find out when my tickets will be sent out to me and when I can get them, I already paid my money?

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Report this content Ticketbis Written on: 17/09/2014
Hello, Could you please send to us the reference number of your purchase? or if you prefere you can contact to us by email or live chat in our page. Kind Regards The Ticletbis Team
Report this content jkr66 Written on: 13/01/2015
Do not trust TicketBis. I've never heard of them actually refunding anyone's money. Check them out on facebook. I know of 2 pages dedicated solely to disgruntled clients venting their anger at being swindled.
Asked by Ribamar on 30th July 2014 Report this content
I bought some tickets for England premier League, and I received one e-mail asking for passport and card pictures. Is it a safe procedure from ticketsbis? Regards

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Report this content Ticketbis Written on: 30/07/2014
Hello, This is a mechanism used in e-commerce that helps prevent fraud and identity theft. It´s totally normal in TicketBis, don´t worry and if you have more questions, please send us an email.  The TicketBis Team
Asked by shirlee on 2nd May 2014 Report this content
I have sold tickets on ticketbis and I now have them ready to collect by UPS but I can't find the facility to enable me to arrange a date on my account. Please can you advise me?

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Report this content Ticketbis Written on: 05/08/2014
Hello, We ask you to send us your contact details as soon as possible  in order to study your case and award you the appropriate compensation. The Ticketbis Team
Asked by marcel_unterlerchner on 29th April 2014 Report this content
I bought some tickets for the cl-SF Bayern-Real and got a confirmation mail, which allows me to pick up my tickets (with a code) somewhere in Munich. But I didn't get the exact address. I would really appreciate it, if someone could tell me what to do next?

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Report this content Ticketbis Written on: 17/09/2014
Hello, We want to apologize for not answering your post, but we manage, but we manage all of this important match by email and live chat on our website. We hope you enjoyed the match and thank you for trusting in Ticketbis. Kind Regards. The Ticketbis Team
Asked by mshirley551 on 23rd April 2014 Report this content
Has anyone sold tickets with TicketBis and if so did you have any issues with receiving payment etc?

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Report this content Ticketbis Written on: 17/09/2014
Hello, You can find more informtation about the Ticketbis payment in our terms and agreements or send to us one email email and we will be happy to assist you. Kind Regards The TicketBis Team
Asked by mshirley551 on 23rd April 2014 Report this content
All the reviews on here seem to be from people buying tickets. Has anyone on here sold tickets with TicketBis? Did you have any issues? I am a bit concerned about the fact I am paid after the event.

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Report this content Ticketbis Written on: 30/07/2014
Hello, You can find more informtation about the TicketBis payment in our terms and agreements or send to us one email email and we will be happy to assist you. The TicketBis Team
Asked by farahheyasat on 1st April 2014 Report this content
How can I check on the status of my tickets? I bought my Bayern München vs Manchester United today and I was wondering if they would reach on time for the game on April 9? Am I able to check on the status of my tickets?

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Answers (2)
Report this content Ticketbis Written on: 16/04/2014
Hello, Sorry for the late reply, we realise this event has passed so if you have any further questions please contact us on our live chat through our webpage. Kind regards.
Report this content Ticketbis Written on: 30/07/2014
Hello, Sorry for the late reply, we realise this event has passed so if you have any further questions please contact us on our live chat through our webpage. Kind regards.
Asked by galmalka on 27th March 2014 Report this content
I buy ticket to Metallica concert in Santiago before a 3 days ago in you web..how I get the ticket? The concert is tonight!

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Report this content Ticketbis Written on: 28/03/2014
Could you pass us your reference number?
Asked by bluebellparis on 25th March 2014 Report this content
My tickets have not arrived. I bought them via the web site. My ref no is 693E7J437Z2. I have been on the website and there is no live chat line. Can any one help me please?

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Report this content christianjesperjacobsen Written on: 25/03/2014
I received my tickets in time (but only the day before my departure to London, so you can imaging I was getting nervous)) but they were not actual tickets but the season cards belonging to someone else. I was instructed in a letter from sender not to speak to stewards at the game because the cards were not meant to be sold to others, according to the season card T&Cs on the website (Hotspurs) this is not legal. I was going with my son but the cards belonged to other people, - how do you explain that to a steward if questioned at the stadium? I chose not to use the cards but to purchase through a travel agency, the cards were returned to sender and my bank was asked to refund the money, which eventually happened. I tried a number of times to contact ticketbis but never received a reply, neither by phone or email. If you are trying to get your money back from your bank please make sure all correspondence with ticketbis is documented. Good luck
Report this content Ticketbis Written on: 16/04/2014
Hello, Sorry for the late reply. We can see from our records that your tickets were delivered on the 25/03/14 by the end of the day. Kind regards.
Asked by Efc123 on 4th February 2014 Report this content
I want to know if ticketbis actually holds the tickets for manchester city vs barcelona and will I get it in time if I order today?

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Answers (4)
Report this content Caspia Written on: 05/02/2014
As far as I am aware they do not hold the tickets, it's a buy and sell site so someone else is selling them. I have bought from them Man Utd versus QPR last season and had good service and no problems but I guess it depends on how reliable the seller is.
Report this content mariamorales Written on: 05/02/2014
I use this web site sometimes, they are reliable. usually they say that tickets will be delivered within 3 days before the match. but go to the website and they have "online chat" better to make sure!.
Report this content Ticketbis Written on: 11/02/2014
As mentioned in a previous answer, we are a platform between individual buyers and sellers, therefore we do not hold the tickets. However, Ticketbis is a portal that is 100% secure. We guarantee that the tickets you purchased are both originals and legitimate and that they will arrive on time so you can enjoy the event. Regarding Football games, the tickets will be delivered 2/3 days before the match. Regards from the Ticketbis Team.
Report this content Ticketbis Written on: 16/04/2014
Hello, Sorry for the late reply, we realise this event has passed so if you have any further questions please contact us on our live chat through our webpage. Kind regards.
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Asked by rhenke on 30th January 2014 Report this content
I'm trying to contact Ticketbiz. We purchased football tickets yesterday and I didn't realise this is a buy and sell site. Also after looking at some of the reviews here I'm concerned about the delivery. Do they guarantee that the tickets will be received by us at our address in good time for the match? Are they sent by a special service not regular post and if not what happens if they're lost? The match is on February 23rd. Would appreciate a quick reply. 

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Answers (4)
Report this content Caspia Written on: 31/01/2014
I phoned them when I had lots of similar questions and they were very helpful.
Report this content JohnKeaney Written on: 31/01/2014
I don't know what tickets you have ordered but if they are for a match overseas I would arrange collection from one of their agents in the city the match is being played in otherwise I would be very concerned that the tickets would not arrive before you travel. This is what we did and whilst we didn 't receive the quality seat tickets we purchased we did get tickets and did see the match. I would never use Ticketbis again as I believe they mis-represent to seats they are selling and what you end up with are seats in other cheaper areas of the ground. As you have found out trying to contact them is all but impossible and I believe they make it so as all they would get is customers contacting them who they have cheated. I hope you get your tickets and I hope you are luckier than me and get what you paid for.
Report this content Ticketbis Written on: 05/02/2014
Hello, All our tickets are sent recorded delivery with either UPS or Royal mail in the country of the event. They need to be signed for on receipt of delivery. For football events the tickets will arrive 2 to 3 days before the game. For any other questions please do not hesitate to contact us via email or our online chat service for instant replies. The Ticketbis Team.
Report this content Ticketbis Written on: 16/04/2014
Hello, Sorry for the late reply, we realise this event has passed so if you have any further questions please contact us on our live chat through our webpage. Kind regards.
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Asked by Brataks352 on 4th January 2014 Report this content
If I buy an Arsenal Tottenham FA Cup 4 January ticket now where can I collect near Emirates in London?

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Answers (1)
Report this content Ticketbis Written on: 14/01/2014
Hello, This event has now passed, however we can deliver tickets to a hotel address or to a local addresses in the UK. If the tickets are bought the same day as the game, then we can arrange a collection. Kind regards.
Asked by Courtneynash on 31st December 2013 Report this content
I have bought tickets for the 1st of January! And they haven't come yet! I have sent 2 emails with no reply! What do I do?

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Report this content Ticketbis Written on: 14/01/2014
Hello, Sorry for the late reply, we realise this event has passed so if you have any further questions please contact us on our live chat through our webpage. Kind regards.
Asked by Stevenlin1225 on 30th December 2013 Report this content
Dear officers, I have ordered two tickets for Liverpool v Hull Jan 01 15:00:00 CET 2014 on 4th December 2013. The Reference Number is 5O0V6I3G5G2. And my account showed that the stauts was SOLD SHIPPING: 25/12/2013. However, I still have not received my tickets, so I want to check if there are any problems of my tickets? As I couldn't find any costumer service contact number, I've sent an email asking the situation, Please reply me or contact me as soon as possible. Thanks a lot!

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Answers (1)
Report this content Ticketbis Written on: 14/01/2014
Hello, We are sorry for the late reply, we have checked your order number and these tickets were confirmed delivered on the 31/12/13. For any other questions please email us. Kind regards.
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