Guarantee is a joke!!!!!!!!!!

StubHub Reviews
★★★★☆
4.4
From 684 reviews
88.0% of users recommend this

  • Selection of tickets available

  • Ease of ordering

  • Customer service

gseye's review of StubHub Reviews - stubhub.com

“Guarantee is a joke!!!!!!!!!!”

★☆☆☆☆

written by gseye on 20/07/2018

In May I bought 2 tickets for Warped Tour in 2 different orders, each around $50. One was delivered through the mail, the other was electronic. I was supposed to get the electronic one 2 days ago, then they changed it to 1 day. I was told yesterday that the seller had until midnight last night. The concert is today. This morning, still no ticket. I chatted with Stub Hub and they guarenteed that I would get a ticket within an hour. They said the seller would have to pay the difference. An hour later, no ticket. Chatted again and they said they cancelled my order and I could go online and buy one. They are now $112. I asked why aren't they charging the seller like they said they would and they said "Thanks for using Stub Hub, have a good day". I have a very disappointed granddaughter. Their guarantee is a joke!!!!!

  • Selection of tickets available

  • Ease of ordering

  • Customer service

write a review
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!