written by Cordell394 on 13/02/2019
In October 2018 I booked 2 tickets for the matinee show for Matilda in February.
Due to me being unwell over the Christmas period no fault of my own, I decided to see if I could change the dates due to the show being on all year.
I spoke to 1 person who stated that he can change the date but I had to tell him the dates as he can not see when they are on and I had to do the work.
I then went away and in this time I became ill again.
Today I've called again and spoke to a very non helpful women who stated that I could change the dates but not for the same price and would have to pay an admin fee and more money for the tickets.
I was asked 'WHY DIDN'T I PAY FOR PROTECTION FOR SICKNESS COVER WHEN PURCHASED?'
I thought this was a very RUDE question as no one can prodict being unwell and admitted to hospital.
I have spoken to the manager but only by email as they will not speak to you by phone and cannot help me in anyway.
He has stated in an email.
'If you do not wish to pay the fee then please give the tickets to some family or friends who will be able to attend instead'
This is an appauling response when your ill and cannot be helped.
Disappointing service and will Not be using them or recommending them.
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Pythagoraseuripides's Comment
Written on: 30/04/2019
As a very regular theatregoer myself, I have to comment that this is a moronic complaint. I would be surprised if ANY ticket seller would refund or change dates for you. None will do so normally, for plainly obvious reasons - and you decide to leave this badly written (and ill-considered) review of their service, out of spite in the hope of damaging their reputation and business.
Although I am sure the website felt sorry that you were ill, you don't seem to have given the remotest consideration to what they should do if you returned your tickets at short notice. Presumably you think they can just suffer the loss. Think for a moment what would happen if everybody did that. Anyone could decide willy-nilly not to go at the last minute, and expect the ticket agency to refund because: it was raining; the babysitter didn't turn up; there was an earthquake in Dagenham; they had a better offer... or, their leg fell off, or whatever.