It was disgraceful

It was disgraceful, never again! Read this, it really happened... I ordered tickets for the Benfica against Porto match, 5 months before the match date. In every communication I received they claimed the tickets were guaranteed and that they buy them right after my confirmation, so that there is no way back. I appreciate that. I want the tickets, that's why I buy them. I'm not going to back out, don't worry... The week before the match I received an e-mail where they wanted me to confirm that I know the match was one day earlier. I confirmed right away, it wasn't a problem at all, in fact I knew that something like that may happen so the flights and hotel were booked accordingly. Then two days later I get some blunt message saying that they couldn't get tickets because of a recent decision by Benfica that a club card was mandatory, and that they cancelled the order. Hold on...5 months ago you told me the tickets were guaranteed and that I couldn't cancel, now all of a sudden the tickets are no longer guaranteed and you can cancel...? That's strange, and I wasn't expecting this, because other sites did say Benfica had restrictions for buying tickets. That's the reason why I choose FTN in the first place, and I expect from a professional organization that is specialized in providing football tickets -the name Football Ticket Net does suggest this-, to have this kind of information about restrictions available. But it gets worse... Needless to say I was looking for an explanation. Don't bother trying to call the number they give, I was on the phone for half an hour with someone from a call center who refused to transfer me to a manager. All I wanted was an explanation, not the same excuse over and over again. I found out that communication is best via mail, at least I got some sort of reply. Not satisfactory, though...this is hilarious, at some point they said "we feel we did the right thing by refunding the money"...are you serious? Did you really consider NOT refunding the money, for tickets I never got? Disgraceful, never again...please be careful with this crowd, they are unprofessional, hide behind small print while their large print guarantees are not kept, and as I understand they will even keep your money if they feel like it! Reading the other reviews they are probably OK for tickets any Yahoo can get, but if it gits a bit tricky, I recommend going elsewhere because these guys will leave you in the cold and don't care about it!