Tickets never arrived, terrible customer support service

Bought some tickets for the upcoming Nagoya sumo tournament. After a couple of days without any news from the tickets I realised the tickets where in limbo somewhere.

When asking buysumotickets.com if they knew what might of happened, they answered that this was, of course, my countries postal service problem. After calling the postal service they told me the package had never reached it's destination from Japan.

Contacted back buysumotickets.com and they where not helpful at all, actually blaming me for asking! Some of the lovely interactions I had with them ended up with them:

* Blaming me for writing so late in their time zone
* Telling me this had NEVER happened in 10 years of them reselling tickets (hard to believe)
* Calling me a jerk for asking what was the return policy.

Overall a terrible experience, I was hoping to be able to visit the sumo tournament during my honeymoon but they have completely ruined it.

Also, there is no evidence that they will refund the money so be VERY wary of buying from them, you're better off asking for a favour to a Japanese friend.