You helped to reunite two old friends - THANK YOU

It's easy to express how grateful I am for the assistance I received from one of your staff members. The service provided by 192.com is remarkable and when it's presented by someone who is both professional and knowledgeable it goes up a notch. When that person takes the time and effort to go that step further then words almost fail me (and that's a first) but here goes.
I've been trying for a few years to locate a friend and former neighbour (from the time we lived in the UK for a year) with whom I'd lost touch. I used every form of social media and other options, with no success but I kept persisting with the quest, hoping for a breakthrough. A very kind person at the Essex Council records office also went the extra mile in the past couple of days, giving me what turned out to be a vital clue (my, I sound like Miss Marple) which was a second initial. She also suggested that I try 192.com, of which I had no prior knowledge. I read everything on your web site - and ended up a little confused but more of that later, after the compliments. Eventually I sent off a query and was quite surprised to receive an almost immediate response, couched in understandable language, with clear instructions about how to buy those credits that were proving to be elusive to this first time Australian user.
Credits sorted, I got to work, expecting that I'd be sitting here for hours searching - but NO. 192.com worked its magic and in seconds I had all the information I needed - and in less than five minutes I was on the phone talking to our dear friend. I recognised her voice immediately as, to my astonishment, she recognised mine and it was as if that gap of many years simply hadn't been.
The only 'problem' I encountered is that (to me at least), the way for an overseas enquiry to proceed isn't very clear. I tried to fill in the option that requires details and came unstuck with the post code, realising that it would only accept a British post code but where to go from there? It was then that I went searching for your help desk and learned that I could only use PayPal, which wasn't an issue, but from my perspective, that necessity isn't immediately apparent, so perhaps a note saying that it is the only method available for non UK residents could be helpful - just a thought. I also want to add that since I was unfamiliar with the system I was a little dismayed to watch my credits literally disappear as I worked and I mentioned that to the staff member in one of our exchange emails. Amazingly he gave me more credits 'as a goodwill gesture'. I explained that I wouldn't be using the service again on this matter as I'd made the contact but that I truly appreciated his kind offer. I'm sure that management gives the ok to this type of goodwill offer, authorising its use from time to time, and in this case, your staffer exercised that option AND added to my appreciation of the service you offer. I only wish that we had a similar service in Australia. For now, my sincere appreciation of your service and your staff member who truly showed the human face of a large organisation. You're all tops in my book.