PLEASE DO NOT BUY FROM THIS COMPANY

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JIMD1978's review of UK Sport Imports www.uksportimports.com

★☆☆☆☆

“PLEASE DO NOT BUY FROM THIS COMPANY”

Written on: 22/08/2016 by JIMD1978 (1 review written)

OK THIS IS GOING TO TAKE A WHILE

Last year i purchased a running machine from this "company" and i did so in good faith , that was my first mistake. Things got off to a very bad start when i was waiting in all day on the delivery and low and behold no delivery driver turned up this was after i had taken a day off work at my own expense! I then contacted UK sports to inform them off this and i was rather taken aback when i was informed that the delivery driver had no room in his van and just hadn't bothered to deliver and no one had the courtesy to tell me !! But the next statement from the customer service person must go down as the most shocking i have ever heard i explained i wouldn't be available for the next delivery date and was told " well i have tried to sort it and if you cant make it then there is nothing more i can do " and incredibly the phone was hung up on me!!

After taking another day off work i finally got the product and assemble it with the help of my Cousin who is an electrical engineer , after a couple of months yes you've guessed it the running machine completely shorted out !!!! After much discussions with the "lovely" customer service reps it was agreed that the machine would be taken back no refund was offered just a new machine , i advised them that i didn't trust the product and it was agreed that it would best if i got a bike instead..........this couldn't be another shoddy product could it ? So after taking another day off work i received the bike and after a few months the pedal came away from the pedal arm it didn't snap but incredibly the threading came away rendering the product useless !!! i was also due a refund for the difference as the bike cost less than the running machine and yes you've guessed it i didn't get the refund after numerous calls i got half the money back , again i called them and again this was their mistake and finally got the rest of my money back

After 15 ignored emails i finally got a response and sent pictures just to make sure they understood what was wrong , the main problem being is the fact that the pedal arm is attached/welded to the body of the bike . I advised them that this cannot come off but i was assured it can and i would be sent through replacement part and the necessary tools to take this off . SO I'm SURE YOU CAN SEE WHERE THIS IS GOING firstly i was sent a pedal a pedal arm and a pedal strap ?

Again i contacted them and explaine the problem as always numerous apoligies were made and i was assured i would be sent the tool to take off the pedal arm from the base of the body and i was sent a bolt and screw for the pedal . PLEASE NOTE I AM NOT MAKING THIS UP AND THIS REALLY DID HAPPEN

After ASKING for my money back i was told this would not be happening and apparently it is my fault that the wrong parts have been sent to me from the ware house , as of today i am contacting the trading standards office

PLEASE DO NOT BUY FROM THIS COMPANY IF YOU LIKE YOUR MONEY AND SANITY !

  • running machine

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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