written by on 19/07/2012
I needed a drysuit suitable for dinghy sailing. There was plenty of information on the web-site which was useful but I needed advice regarding the size to order, as I am a small adult. The person I spoke to on the telephone was very helpful and also reassuring regarding return, if the fit was poor. This saved me going for the extra cost of custom-made. My drysuit plus undergarments arrived as per the delivery information. The fit was fine and I have been very happy with the quality of everything.
written by on 01/07/2011
My wayfarer launching trolley collapsed at the wrong time, I needed a new one quickly, I rang TridentUK and they said if I paid an extra £20 It would be dispatched today and would arrive Thursday (3 days time). For that reason I placed the order.I was given no order ref number, no tracking number. No name of who I spoke to. Thursday came and went no delivery. Friday morning I rang them, they said it was due for delivery Friday and was only sent out Thursday, they forgot ? Nothing could be done,I should have taken the name of the person I spoke to ? They then said they would ring straight back to confirm delivery date. I asked for order number or tracking number but this was not given. They did not phone back so I rang after 3 hours (had to explain everything again)then was told a different story they said it was marked for dispatch on Thursday. Trident customer service and communication is the worst I have encountered in years. Hopefully they will take this review on the chin and tighten up their customer focus and processes.
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Guest's Comment
Written on: 29/07/2011
Hi Stephen, We are sorry you aren't happy with the service we provided you, as I explained on Friday 1st when your trolley was deliver, Steve who took your order understood that we would dispatch the trolley by Thursday on a next day delivery. Obviously there has been a misunderstanding between the two of. It is standard practice for us to send our trolleys on a next day delivery and we sent yours as soon as it was ready.
Given the miss understanding I am prepared to offer you a voucher for £20, against the cost of carriage.
Jethro
TridentUK.com
PS Please note your order was delivered before you made the comment.